Technical Support Engineer
Ineos Automotive
Full time
Customer Support Engineer
kaleris· Navis Software India Private Limited
About this role
Job Description:
Responsibilities
- Support and troubleshoot software applications
- Manage customer cases/issues through to resolution
- Verify, reproduce and isolate faults in software, as reported by the Customers
- Answer customer queries with detailed investigation and clear communication to provide answers using reference materials such as product manuals, case management tools, Confluence, product release notes, and other Kaleris/Navis resources.
- Serve as customer advocate throughout the customer lifecycle
- Must be willing to work in shift based on business needs
- Apply analytical thinking and strong technical troubleshooting skills
- Learn and adopt new technologies and services
- Be part of a global 24x7 on-call duty roster to manage and address critical (P1) issues
- Perform account management tasks such as case reviews, customer conference calls and assisting with project go-lives
- Travel as needed and work extended hours under tight deadlines when required
Requirements
- Education
- Engineering Degree (B.E / B.Tech) in Computer Science or IT related disciplines with CGPA of 7.5 or higher
- Experience
- 3-5 years of experience in Technical / Product support (Application Support), including at least 2 years supporting Enterprise Software Solutions
- Experience in container terminal, shipping, or logistics industries preferred.
- Exposure to container terminal automation is a plus.
- Technical Skills
- Strong analytical and technical troubleshooting skills across various applications and technologies
- Hands-on experience with JAVA, XML, Apache and client-server applications.
- Knowledge and experience in coding with Core Java/Groovy is advantageous
- Familiarity with MS SQL Server, Oracle, Java frameworks (Spring, Hibernate, J2EE)
- Understanding of relational database structures and web-based enterprise solutions
- Soft Skills
- Excellent written and verbal communication in English.
- Strong Customer Service orientation
- Detail-oriented, self-motivated and assertive communicator
- Ability and willingness to work in shifts and collaborate in virtual teams across locations
- Leadership, time management and organizational skills
Kaleris is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Frequently Asked Questions
Is the salary disclosed for the Customer Support Engineer position at kaleris?
The salary for this Customer Support Engineer role at kaleris is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Support Engineer position at kaleris located?
This Customer Support Engineer role at kaleris is based in Chennai. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Support Engineer role at kaleris full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Support Engineer role in the Navis Software India Private Limited department at kaleris.
Which team or department does the Customer Support Engineer at kaleris belong to?
This Customer Support Engineer position is part of the Navis Software India Private Limited department at kaleris. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Support Engineer position at kaleris?
Click the "Apply Now" button on this page. You will be redirected to kaleris's official application portal hosted on workday where you can submit your application directly.
Customer Support Engineer
kaleris
You'll be redirected to kaleris's official application page on Workday.