Customer Service Representative
CornerstoneBuildingBrandsCareers
Full time
Customer Service Representative
jci· 001 Johnson Controls Security Solutions LLC
About this role
Emergency Dispatch Operator (EDO)
Promotional opportunities are available after 90 days. The hourly wage ranges from $14 to $16, depending on experience. Bilingual candidates fluent in Spanish and English are encouraged to apply and will receive additional compensation.
Responsibilities include, but are not limited to, the following:
· You will be responsible for monitoring and responding to alarms and signals while providing exceptional customer service.
· Make outgoing calls to verify alarms and signals, dispatch authorities, and notify responsible parties.
· Document alarm handling procedures and complete alarm processing as per standard operating procedures.
You will carry out your responsibilities by:
Participating in a comprehensive five-week interactive training program designed to prepare you for the role and introduce you to exciting opportunities. During this training, you will develop the skills necessary to succeed.
Required
· Must be 18 years old
· Customer service experience
· Excellent communication skills
· Able to type between 20 – 25 wpm
· Basic knowledge of computer applications
Preferred
· Strong problem-solving skills
· High School Diploma or GED
Candidates must have the ability to work under pressure, demonstrate punctuality, and uphold strong work ethics. And they must be willing to perform other duties as assigned.
This position requires you to maintain the necessary licensing as part of the job requirements.
Who we are:
Johnson Controls is an equal employment opportunity and affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law EEO is the Law. If you are an individual with a disability and you need an accommodation during the application process, please click here to send your request.
Training Class Start Date: Monday, July 21
Time: 8:00 AM - 4:30 PM CST; Monday through Friday for 4 weeks
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
Frequently Asked Questions
What is the salary for the Customer Service Representative role at jci?
The listed salary for this Customer Service Representative position at jci is USD 14–16. This is an Full time role.
Where is the Customer Service Representative position at jci located?
This Customer Service Representative role at jci is based in Kansas City-Missouri-United States of America. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Representative role at jci full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Representative role in the 001 Johnson Controls Security Solutions LLC department at jci.
Which team or department does the Customer Service Representative at jci belong to?
This Customer Service Representative position is part of the 001 Johnson Controls Security Solutions LLC department at jci. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Representative position at jci?
Click the "Apply Now" button on this page. You will be redirected to jci's official application portal hosted on workday where you can submit your application directly.
Customer Service Representative
jci · 💰 USD 14–16
You'll be redirected to jci's official application page on Workday.