Customer Service Representative
farmboyinc
Full time
Customer Service Representative
jci· 001 Johnson Controls Security Solutions LLC
About this role
Job Description
Customer Service Agents and/or Dispatchers Needed:
Starting at $16-$18 hourly based on experience! Looking for advancement and a raise? This position has a built in promotion program that will allow you to earn 2 raises in your first six months!
What you will do
Our Customer Service Agents will serve as Emergency Dispatch Operators, monitoring systems for alarm signals and responding to alarms using the information provided in instruction screens.
You will learn about the dispatch operator role and standard operating procedures through our paid training course.
Once on the job, you will place the necessary outgoing calls to verify an alarm, dispatches the proper authorities, and notifies responsible parties.
Part of your job will be to properly document what happened and how you handled this situation within the system and make sure you followed all of the appropriate steps.
How you will do it
As an Emergency Dispatch Operator, you will participate in a five-week training program. We provide a fun and interactive learning environment. You will learn about the role and the great opportunities within our company, what is expected of you, how we monitor your performance and work together through the training classes so that you can be a successful Emergency Dispatch Operator.
You will also be automatically enrolled in our Completion Bonus Program, where they will be able to earn 3 bonuses in your first year!
What we look for
Required
High school diploma or GED preferred
Must be 18 years old
Multiple shifts available
Minimum of six (6) months of customer service experience; one year or more call center experience preferred
Preferred
Excellent communication skills
Able to type between 20 - 25 wpm
Basic knowledge of computer applications
Ability to work efficiently under pressure
Strong problem-solving skills
Strong organizational skills
Strong work ethic
Day Shifts Available! Full Time
Training Class Start Date: Monday, January 20th
Time: 12:00 PM - 8:30 PM Monday through Friday for 4 weeks - PAID
#JCI
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
Frequently Asked Questions
What is the salary for the Customer Service Representative role at jci?
The listed salary for this Customer Service Representative position at jci is USD 16–18. This is an Full time role.
Where is the Customer Service Representative position at jci located?
This Customer Service Representative role at jci is based in Aurora-Colorado-United States of America. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Representative role at jci full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Representative role in the 001 Johnson Controls Security Solutions LLC department at jci.
Which team or department does the Customer Service Representative at jci belong to?
This Customer Service Representative position is part of the 001 Johnson Controls Security Solutions LLC department at jci. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Representative position at jci?
Click the "Apply Now" button on this page. You will be redirected to jci's official application portal hosted on workday where you can submit your application directly.
Customer Service Representative
jci · 💰 USD 16–18
You'll be redirected to jci's official application page on Workday.