Who We Are   

At Lindt, we are a global fast-growing consumer goods company, enchanting the world with premium chocolate. We are driven by our passion for excellence and go the extra mile ensuring that every Lindt experience is nothing short of exceptional. Our collective efforts are geared towards making a positive impact, not only in the world of premium chocolate but also in the lives of our employees, customers, and communities. Our company embraces a culture defined by the core values of Excellence, Innovation, Entrepreneurship, Responsibility, and Collaboration, fostering a dynamic and collaborative environment where these principles drive our success. 

Position Summary / Purpose

The B2B Order Management Specialist plays a critical role in supporting day-to-day operations for the B2B business by ensuring accurate, timely, and high-quality order processing and customer service. This role serves as a key liaison between customers, the B2B sales team, fulfillment operations, and external vendors to deliver a seamless and positive end-to-end customer experience.

This individual will manage customer inquiries, process and track orders, coordinate customization requests, and ensure all customer communications and transactional details are executed with a high degree of accuracy and professionalism. The role requires strong attention to detail, organization, and the ability to manage multiple priorities in a fast-paced environment.

This is a hybrid role that requires three days per week in our Stratham, NH corporate office.

Key Responsibilities

Order Management & Processing

• Accurately enter and process customer orders in internal systems, ensuring all required details are complete and correct
• Review and validate order information, including pricing, quantities, customization requirements, and delivery timelines
• Prepare and send order acknowledgments and confirmations to customers in a timely manner
• Generate and distribute customer quotes (with appropriate sales approval), ensuring alignment with pricing structures and agreements
• Monitor order status from entry through fulfillment, proactively addressing issues or discrepancies

Customer Service & Account Support

• Serve as a primary point of contact for B2B customers, providing exceptional service and timely responses to inquiries
• Communicate product information, availability, order status updates, and timelines clearly and professionally
• Handle customer requests, changes, and escalations with a solution-oriented mindset
• Build and maintain strong relationships with customers to support retention and satisfaction

Cross-Functional Coordination

• Partner closely with the B2B Sales team to support customer accounts and ensure alignment on quotes, orders, and priorities
• Collaborate with the Fulfillment and Logistics teams to ensure accurate shipment details and timely delivery
• Provide necessary customer and order information to internal stakeholders to support smooth execution
• Coordinate with Finance or Accounts Receivable to collect and verify payment information as needed

Vendor & Customization Coordination

• Work with external vendors to coordinate customized product orders (e.g., packaging, branding, specialty requests)
• Ensure all customization details are accurately captured and communicated to both vendors and internal teams
• Track vendor timelines and follow up as needed to meet customer expectations and deadlines

Shipping, Tracking & Documentation

• Provide customers with shipping confirmations, including FedEx tracking information and delivery updates
• Ensure customers receive accurate receipts and payment documentation in a timely manner
• Maintain organized and up-to-date records of customer transactions, communications, and order history

Process Improvement & System Utilization

• Identify opportunities to improve order processing workflows, communication practices, and customer experience
• Leverage internal systems (ERP/CRM tools) to ensure accurate data entry, reporting, and tracking
• Support adoption of new tools or system enhancements as needed

Qualifications

Education & Experience

• Bachelor’s degree preferred, or equivalent relevant work experience
• 1–3+ years of experience in a customer service, order processing, or administrative support role
• Experience in a B2B, retail, hospitality, or consumer goods environment is a plus

Total Rewards:

Compensation: $25 an hour

To learn more about our benefits visit https://jobs.lindtusa.com/total-rewards

Lindt USA’s salary range reflects market rates based on our size, revenue, and location. Starting pay is determined using a wide range of factors including, but not limited to, job-related skills, knowledge, and experience as well as market conditions. A bonus and/or long-term incentive may be included as part of this compensation package. 

Lindt and Sprüngli is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law. Applicants for this position must successfully pass a background screening and may be required to pass drug screenings as well.  

If you are looking to join a winning team and fast-track your career, contact us! 

Join us on our journey of excellence, impact, and growth #LifeAtLindt