EV Charger Field Service Technician

Join the Future of Electric Transportation

Power Innovations International is expanding our EV charging infrastructure team and is seeking a Field Service

Technician specializing in DC Fast Charging systems.

In this role, you will support the deployment and reliability of uni-directional and bi-directional DC fast chargers and battery-sled energy systems across customer sites. You will be responsible for installation support, commissioning, troubleshooting, and ongoing service, ensuring customers receive reliable, high-performance charging solutions.

This is an excellent opportunity for a technician or engineer with strong experience in power electronics, EVSE systems, or industrial electrical equipment who wants to work in one of the fastest-growing sectors of the energy industry.

Travel Requirement:
This position requires approximately 50% travel to customer locations for installation support, service calls, and commissioning activities.

What You'll Do

Field Service & Commissioning

• Perform on-site diagnostics, repair, and preventive maintenance on DC fast charging systems
• Support installation, startup, and commissioning of EV charging equipment
• Respond to service requests, RMAs, and field service events to ensure maximum charger uptime
• Develop and refine service procedures and troubleshooting documentation

Advanced Technical Troubleshooting

• Diagnose issues involving:
  • DC fast charger power electronics
  • Rectifiers and inverters
  • CAN/Modbus communications
  • Thermal management systems
  • Control boards and embedded electronics
• Perform remote diagnostics using monitoring platforms, service portals, and log data
• Work with engineering teams on firmware updates, field failure analysis, and product improvements

Customer Success & Support

• Provide technical guidance to customers, installers, and partners during deployment and service
• Deliver system training and best practices to installers and technicians
• Maintain strong relationships with customers and represent the company during site visits and technical meetings

Service Quality & Continuous Improvement

• Assist with warranty claims, RMA processes, and replacement parts coordination
• Analyze field performance data to identify failure trends and reliability improvements
• Provide service reporting and insights to leadership and product teams

What We're Looking For

Required

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or related field
• 5+ years of field service or technical support experience
• Strong technical knowledge of:
  • Power electronics
  • Rectifiers and inverters
  • EVSE or industrial electrical systems
• Excellent troubleshooting and diagnostic skills
• Experience using service ticketing systems or CRM platforms for issue tracking and reporting

Preferred

• Experience supporting DC fast charging systems (30 kW – 360 kW)
• Knowledge of EV charging and electrical standards including:
  • NEC Article 625
  • UL 2202 / UL 2231
  • UL 1741
• Experience with CANbus, PLCs, or firmware diagnostic tools
• OSHA 30 or NFPA 70E certification

Why Work With Us

• Work on cutting-edge EV charging infrastructure
• Collaborate with engineering teams building next-generation charging systems
• Play a key role in the transition to electrified transportation
• Opportunity to grow within a rapidly expanding clean-energy technology company
• Competitive compensation package with full medical, dental and vision insurance