Front Desk Insurance Specialist
About this role
Company Overview:
On Demand Counseling, located in Austintown, OH, provides outpatient mental health and substance use disorders treatment in Mahoning, Trumbull and Columbiana counties.
Position Overview:
We are looking for an organized and detail-oriented Medical Insurance Specialist to help support our billing team. This role will be sitting at the front desk assisting the Customer Care team with insurance eligibility checks and insurance questions. This is a great opportunity for someone interested in healthcare administration.
Responsibilities:
- Verify patient insurance information and coverage
- Verify demographic information
- Help prepare and mail patient statements
- Answer basic patient billing questions by phone or in person
- Assisting the Customer Care Team with any questions regarding eligibility/insurance verification process
- Follow privacy rules and protect patient information (HIPAA)
- Reach out to clients to discuss personal balance and discuss options
- Work closely with office staff to resolve insurance issues
- Assist the billing team with any tasks needed.
Qualifications:
- High School diploma or GED
- Insurance or healthcare training or coursework (preferred)
- Previous medical office or healthcare experience is a preferred
- Basic understanding of medical insurance (commercial plans, Medicare, Medicaid) required.
- Familiarity with copays, deductibles, and insurance coverage
- Comfortable using computers and Microsoft. Excel knowledge a plus
- Good attention to detail and organization skills
- Strong communication and customer service skills
- Ability to work independently and as part of a team
Benefits:
- Medical, dental and vision benefit programs
- 100% company paid life insurance plan
- Paid Time Off (PTO) begins accruing immediately upon first day of work
Frequently Asked Questions
Is the salary disclosed for the Front Desk Insurance Specialist position at ondemandrm?
The salary for this Front Desk Insurance Specialist role at ondemandrm is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Front Desk Insurance Specialist position at ondemandrm located?
This Front Desk Insurance Specialist role at ondemandrm is based in Austintown, Ohio, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Front Desk Insurance Specialist role at ondemandrm full-time or part-time?
This is listed as a FT position. It is posted as a Front Desk Insurance Specialist role at ondemandrm.
How do I apply for the Front Desk Insurance Specialist position at ondemandrm?
Click the "Apply Now" button on this page. You will be redirected to ondemandrm's official application portal hosted on bamboohr where you can submit your application directly.
When was the Front Desk Insurance Specialist job at ondemandrm posted?
This Front Desk Insurance Specialist position at ondemandrm was posted on May 6, 2026. Apply as soon as possible — early applications are often reviewed first.
Front Desk Insurance Specialist
ondemandrm
You'll be redirected to ondemandrm's official application page on bamboohr.