Director, Account Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Account Management

1.Provide superior strategic account management driven by robust planning and retail knowledge - building a deep understanding of customer needs, defining creative solutions to meet those needs, and working effectively across internal functions to bring together the resources required to deliver enhanced value to the customer
2. Identify and develop new business opportunities (with both existing and new customers) that provide the best potential for future business growth, and appreciable return on financial investments. Qualify opportunities before working with internal product experts & other stakeholders to then progress the sales process
3. Support strategically significant organizational initiatives, including cross-selling of key Mastercard products, capabilities and solutions to deepen relationships
4. Work with customers to build an in-depth understanding of their business and a point of view on how Mastercard solutions can address the needs of their business, leveraging internal stakeholders to efficiently move prospect through highly matrixed buy cycles
5. Develop detailed business cases, including financial analysis/modeling, in support of merchant initiatives
6. Negotiate, execute and manage the customer contract agreement process, ensuring global linkage of resources and information sharing
7. Develop and maintain strong relationships with key clients to drive growth and profitability.
8. Strategize and implement innovative solutions to improve client satisfaction and retention.
9. Monitor and analyze market trends and competitor activities to identify new business opportunities.
10. Collaborate with cross-functional teams such as sales, marketing, and product development to drive account growth and success.
11. Provide guidance and support to Country Manager in managing and resolving client issues and concerns.
12. Conduct regular performance reviews and provide coaching and development opportunities for the account management team.
13. Represent the company at industry events and conferences to enhance brand visibility and network with potential clients.
14. Ensure compliance with company policies and procedures, as well as industry regulations, in all account management activities.

About Candidate:
• Bachelor's degree required; MBA preferred
• Experience in the Financial Institution , payments, MFS or technology business with exposure to retail issues or experience in the retail business with responsibility for Sales, payments, co-brand, and business development will be given preference. Background in business development and managing P&L also relevant
• Demonstrated track record of planning, managing and closing complex, competitive sales efforts and delivering results in a fast-paced environment with a sense of urgency and accuracy
• Dynamic, forward-thinking positive team player, adept at engaging and leveraging internal resources to achieve success and contribute to the wider team environment
• Ability to manage and grow internal and external cross functional relationships and partnerships with executives at all levels
• Sound business judgment with established strategic and conceptual thinking and planning skills

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.