Patient Navigator
massgeneralbrigham
Full time💰 USD 23–33
Patient Navigator
massgeneralbrigham· 1200 The General Hospital Corporation
About this role
Site: The General Hospital Corporation
Essential Functions:
* Lead and participate in the intake process for new patients, helping them navigate their journey into MGBCI with compassion and clarity.
* Provide essential case management services—including financial assessments, scheduling, and medical records coordination—to support patients and their families.
* Ensure timely and accurate documentation in the electronic medical record, meeting expectations set by our Medical Director and Administrative Manager.
As a Patient Navigator, you'll be at the forefront of patient advocacy, helping individuals access the care they need while working alongside a dedicated and collaborative team. Your contributions will directly support MGBCI’s mission to deliver world-class cancer care with empathy and excellence.
Responsible for working closely with patients, families, and healthcare providers to ensure a seamless and patient-centered care experience by assisting with navigating the complexities of the healthcare system, coordinating resources, and providing support to improve patient outcomes.
Advocate for patients and their families, ensuring their needs and preferences are considered in the care planning process.
Serve as a liaison between patients, healthcare providers, and other relevant stakeholders.
Collaborate with the interdisciplinary healthcare team to coordinate patient care services, appointments, and follow-up plans.
Assist patients in understanding and adhering to their care plans.
Identify and connect patients with appropriate healthcare and community resources, such as support groups, financial assistance programs, and transportation services.
Educate patients and their families about their medical conditions, treatment options, and self-care strategies.
Ensure that patients are informed and empowered to actively participate in their healthcare decisions.
Maintain accurate and detailed documentation of patient interactions, care plans, and resource referrals.Hybrid55 Fruit Street40RegularDay (United States of America)1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Join a Mission-Driven Team at the Mass General Cancer Institute (MGBCI) as a Patient Navigator!Essential Functions:
* Lead and participate in the intake process for new patients, helping them navigate their journey into MGBCI with compassion and clarity.
* Provide essential case management services—including financial assessments, scheduling, and medical records coordination—to support patients and their families.
* Ensure timely and accurate documentation in the electronic medical record, meeting expectations set by our Medical Director and Administrative Manager.
As a Patient Navigator, you'll be at the forefront of patient advocacy, helping individuals access the care they need while working alongside a dedicated and collaborative team. Your contributions will directly support MGBCI’s mission to deliver world-class cancer care with empathy and excellence.
Responsible for working closely with patients, families, and healthcare providers to ensure a seamless and patient-centered care experience by assisting with navigating the complexities of the healthcare system, coordinating resources, and providing support to improve patient outcomes.
Advocate for patients and their families, ensuring their needs and preferences are considered in the care planning process.
Serve as a liaison between patients, healthcare providers, and other relevant stakeholders.
Collaborate with the interdisciplinary healthcare team to coordinate patient care services, appointments, and follow-up plans.
Assist patients in understanding and adhering to their care plans.
Identify and connect patients with appropriate healthcare and community resources, such as support groups, financial assistance programs, and transportation services.
Educate patients and their families about their medical conditions, treatment options, and self-care strategies.
Ensure that patients are informed and empowered to actively participate in their healthcare decisions.
Maintain accurate and detailed documentation of patient interactions, care plans, and resource referrals.
Qualifications
Education
Bachelor's Degree required
Can this role accept experience in lieu of a degree?
Yes
Knowledge, Skills and Abilities
- Strong knowledge of healthcare resources, community services, and patient advocacy.
- Excellent communication and interpersonal skills.
- Ability to collaborate effectively with healthcare professionals across multiple disciplines and experiences.
- Strong organizational and time management skills.
- Familiarity with electronic health records and case management software.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$23.34 - $33.37/Hourly
Grade
5
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Frequently Asked Questions
What is the salary for the Patient Navigator role at massgeneralbrigham?
The listed salary for this Patient Navigator position at massgeneralbrigham is USD 23–33. This is an Full time role.
Where is the Patient Navigator position at massgeneralbrigham located?
This Patient Navigator role at massgeneralbrigham is based in Boston-MA. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Patient Navigator role at massgeneralbrigham full-time or part-time?
This is listed as a Full time position. It is posted as a Patient Navigator role in the 1200 The General Hospital Corporation department at massgeneralbrigham.
Which team or department does the Patient Navigator at massgeneralbrigham belong to?
This Patient Navigator position is part of the 1200 The General Hospital Corporation department at massgeneralbrigham. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Patient Navigator position at massgeneralbrigham?
Click the "Apply Now" button on this page. You will be redirected to massgeneralbrigham's official application portal hosted on workday where you can submit your application directly.
Patient Navigator
massgeneralbrigham · 💰 USD 23–33
You'll be redirected to massgeneralbrigham's official application page on Workday.