Lead, Technical Program Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Lead, Technical Program Management

Overview

The Technology Program Manager will manage technology projects with our Ethoca products using established management processes in Mastercard in collaboration with stakeholders across the business. All the while continuously reviewing, updating, and optimizing the set of responsible projects. As well as, monitoring compliance with the established departmental goals and objectives.

Role

• Manage Project Management staff responsible for planning, monitoring, executing and implementing projects.
• Assist in departmental budget development, strategic direction, and approval of labor spend.
• Provide leadership, direction, and supervision to staff. Ensure personnel have appropriate skills and behaviors, and effectively communicate performance review results, as necessary.
• Provide business knowledge and technical support for systems development. Work closely with project members and requesters identifying deliverables and functions throughout a project lifecycle.
• Ensure the project or effort is adequately staffed, trained and managed.
• Manage staff within approved manpower and budget guidelines.
• Provide technical and advisory support for staff to ensure the development and implementation of applications.
• Participate in the definition and development of project requirements and analyze requirements to provide a recommended solution.
• Ensure a successful delivery, which may include: development and management of overall project plan, schedule & budget adherence, status reporting, escalations, testing, user approval, final corrections, and methodology compliance.
• Manage relationship with project team throughout Global Technology Operations, which may include the project requesters.
• Provide senior management level status reports. Log, track, and resolve projects, business or release related issues.

All About You

• Bachelor’s degree or equivalent combination of training and experience.
• Advanced degree and PMP preferred.
• Demonstrated expertise in the areas of strategy, planning and project management required.
• History of management consulting, financial services, e-Business and/or related areas.
• Advanced knowledge of payment industry
• A knack for analytical/problem solving and planning skills.
• Strong leadership, interpersonal, communication, and negotiation skills required with a solid track record for developing internal and external relationships.
• Project management background with knowledge of project management processes and techniques.
• Solid experience with structured methodology and project planning tools.
• Leadership Skills - conflict and resource management, financial management, process improvement orientation, relationship building and organizational and planning skills.
• Communication Skills – listening, verbal, presentation and written.
• Proficient in PowerPoint, Excel and Word.
• Demonstrate strong individual and team ethics.
• Limited travel may be required.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This posting reflects one or more current openings on our team.

Pay Ranges

Toronto, Canada: $121,000 - $169,000 CAD