Bilingual Administrative Secretary II

Are you looking for a purpose-driven career? At Metrocare, we serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying.

Metrocare is the largest provider of mental health services in North Texas, serving over 55,000 adults and children annually. For over 50 years, Metrocare has provided a broad array of services to people with mental health challenges and developmental disabilities. In addition to behavioral health care, Metrocare provides primary care centers for adults and children, services for veterans and their families, accessible pharmacies, housing, and supportive social services. Alongside clinical care, researchers and teachers from Metrocare’s Altshuler Center for Education & Research are advancing mental health beyond Dallas County while providing critical workforce to the state.

Job Description:

Job Description

The mission of Metrocare Services is to serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying.  We are an agency committed to quality gender-responsive, trauma-informed care for individuals experiencing serious mental illness, developmental disabilities, and co-occurring disorders. Metrocare programs focus on the issues that matter most in the lives of the children, families, and adults we serve.  


The Administrative Secretary performs front desk and switchboard functions for the Local Intellectual Developmental Disability Authority (LIDDA). The Administrative Secretary will greet and direct customers in a timely, efficient, and helpful manner that ensures the highest degree of customer service.  Customer satisfaction is the number one priority.


ESSENTIAL DUTIES AND RESPONSIBILITIES:

The essential functions listed here are representative of those that must be met to successfully perform the job.

• Exhibits excellent customer service skills.
• Implements and maintains designated processes around the front desk and switchboard operations (including, but not limited to the following):
• Greets and directs consumers, vendors, and other visitors.
• Registers consumers for appointments
• Answers and directs phone calls.
• Monitors and controls lobby flow
• Maintains 90% accuracy of demographic information.
• Distributes and collects Pre-Appointment packets and questionnaires for the Eligibility and Determination Unit (EDU)
• Responsible for keeping the lobby clean and presentable always and for bringing problems to the attention of the LIDDA Program Managers
• Attends all training courses and meetings as directed.
• Demonstrate a high level of integrity and confidentiality.
• Presents to consumers and staff in an attentive, friendly, and professional manner.
• Performs other duties as assigned.

COMPETENCIES:

The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.

• Conducts job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards, and applicable state/federal laws.
• Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem-solving, respect for confidentiality, and excellent communication skills.
• Effective verbal and written communication skills.
• Excellent organizational skills with the ability to prioritize workflow and meet deadlines.
• Ability to handle multiple tasks and special projects simultaneously.
• Able to work autonomously with minimal or no supervision.
• Able to maintain a high level of professionalism and confidentiality.
• Works well under pressure

QUALIFICATIONS
EDUCATION AND EXPERIENCE:

• High School graduate or GED with a minimum requirement of 2 years of customer service experience. 
• Experience in an office or Behavioral Health Intellectual Disability Setting
• Bilingual in Spanish is required.  American Sign Language is a plus.

MATHEMATICAL SKILLS:

• Basic math skills required.

                                              
REASONING ABILITY:

• Ability to apply common sense understanding to carry out simple one or two-step instructions.
• Ability to deal with standardized situations with only occasional or no variables.

COMPUTER SKILLS:

• Use computer, printer, and software programs necessary to the position (i.e., Word, Excel, Outlook, and PowerPoint).
• Ability to utilize the Internet for resources.

CERTIFICATIONS, LICENSES, REGISTRATIONS:

• Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. If licensed in another state, must obtain a Texas Driver License within three (3) months of employment.
• Liability insurance is required if an employee will operate personal vehicle on Center property or for Center business.  Must be insurable by Center’s liability carrier if employee operates a Center vehicle or drives personal car on Center business.  Must have an acceptable driving record.

Benefits Information and Perks:

Metrocare couldn’t have a great employee-first culture without great benefits. That’s why we offer a competitive salary, exceptional training, and an outstanding benefits package:

• Medical/Dental/Vision

• Paid Time Off

• Paid Holidays

• Employee Assistance Program

• Retirement Plan, including employer matching

• Health Savings Account, including employer matching

• Professional Development allowance up to $2000 per year

• Bilingual Stipend – 6% of the base salary

• Many other benefits

Equal Employment Opportunity/Affirmative Action Employer
Tobacco-Free Facilities - Metrocare is committed to promoting the health, well-being, and safety of Metrocare team members, guests, and individuals and families we serve while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.
No Recruitment Agencies Please