Exception Specialist

This role...

• Assists in creating, modifying, and recertifying standing orders under supervision.

• Supports the management of standing orders and hospital discharge trip assignments.

• Assists in ensuring cost-saving measures are in place by providing data for review.

• Maintains and updates the facility rolodex with guidance.

• Assists in investigating and reporting customer service issues and exceptions.

• Provides initial assistance with benefit utilization issues, verifications, waivers, and pre-authorizations.

• Participates in the denial and appeal process under supervision.

• Assists in conducting cancelation audits to ensure reporting accuracy.

• Supports the management team in basic tasks related to provider liquidated damages and recoupment.

• Assists with handling and investigating straightforward issues related to utilization.

• Participates in reviewing utilization and billing trends and reporting findings to senior colleagues.

• Participates in other projects or duties as assigned.

We are excited to speak to an individual with the following...

• Excellent customer service and people skills.

• Ability to work independently or with a team.

• Ability to quickly learn new technology and processes.

• Ability to understand and follow complex instructions.

• Ability to read, write, and understand English fluently.

• High School Diploma required.

• Zero (0) plus years of experience.

• Or equivalent combination of education and/or experience.

Salary: $14.23-$19.21

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. 

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.