Account Manager (Renewals & Growth)

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

The Theatro Department drives the innovation, deployment, and integration of the market's leading voice-powered mobile communication and digital workflow platform. Purpose-built for the frontline workforce in retail, hospitality, gaming, and manufacturing, our mission is to keep employees "heads-up and hands-free."

Job Description

The Account Manager (AM) for Theatro is a pivotal role focused on the long-term success and expansion of our enterprise partnerships. In this role, you aren’t just managing a list of names; you are the primary architect of account retention and the engine for revenue growth. Your mission is to secure service renewals, deepen client relationships, and aggressively drive upsell opportunities by identifying unmet needs that our application suite can solve.

Core Responsibilities

• Take full ownership of the renewal cycle for a portfolio of Enterprise Accounts. You are responsible for ensuring zero churn and securing long-term service commitments.

• Actively identify opportunities to increase account MRR (Monthly Recurring Revenue) by introducing new features, premium modules, and expanding subscribers within existing accounts.

• Serve as the high-level commercial lead for current accounts. You will build and maintain deep relationships with C-level executives to ensure Theatro remains a core part of their digital transformation strategy.

• Develop and execute comprehensive "Success & Growth" plans for each account. You will work in lockstep with the customer experience and operations team to bridge the gap between daily account health and long-term account strategy.

• Partner with Solution Engineering and Product Management to relay client feedback for future app development and work with Sales Ops to ensure seamless contract execution and credit management.

• Maintain a rigorous renewal and expansion pipeline. Provide accurate weekly and monthly forecasts on growth targets and renewal health.

• Conduct regular Business Reviews (QBRs) with key decision-makers to demonstrate ROI and surface new business requirements that align with our evolving application portfolio.

• Stay ahead of industry trends and Motorola Solutions’ evolving portfolio to position Theatro as the premier communication layer for the modern workforce.

Preferred Qualifications

• A proven track record in Account Management where you have consistently met or exceeded upsell/cross-sell quotas.

• Demonstrated ability to navigate complex, multi-layered enterprise organizations and influence executive stakeholders.

• Experience managing complex renewal negotiations, including price increases, multi-year extensions, and MSA updates.

• Ability to articulate the value of SaaS applications and mobile communication software to both technical and non-technical audiences.

• Strong skills in using data and usage metrics to build a compelling business case for expansion.

• Salesforce or HubSpot proficiency for pipeline management.

Location & Travel Requirements:

• Seeking candidates that reside in Texas.

• Travel will be up to 50% of the time.

Target Base Salary Range: $80,000 - $90,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. 

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Basic Requirements

• Bachelor's Degree with 2+ years of sales experience

• OR 4+ years of sales experience

Travel Requirements

25-50%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.