Benefits Specialist

Benefits Specialist

North - Remote

Our Benefits Specialist is the heartbeat of our Total Rewards team, balancing technical expertise with genuine empathy. At North, we don't just "administer plans"—we guide our team members through some of life’s most significant moments.

We are seeking a motivated and proactive versatile specialist who wants to take on new challenges and grow within our People Operations team.

Does this sound like you?

• Motivated to learn and develop

• Always looking for ways to make things better

• Acts with a sense of urgency

• Committed to supporting internal team members with empathy

• Strong attention to detail and strong follow-up skills

If so, you could be a great fit for our team!

What you'll do:

• Serve as the primary point of contact for all leave-related inquiries, including FMLA, ADA, and personal leaves.

• Manage the entire lifecycle of multi-state LOAs for a fully in-house Leave program.

• Manage NAB’s Benefit Programs (Health, Wellness, Leave, Tuition Reimbursement, etc.).

• Resolve team member benefit inquiries with timely, equitable, and courteous service.

• Partner with brokers to create and deliver enrollment and onboarding materials.

• Maintain plan documents and notices for compliance with ERISA, ACA, HIPAA, and other regulations.

• Provide support for plan audits.

• Update policies according to current Federal and State guidelines.

• Reconcile carrier billings and process fee payments.

• Analyze trends and costs to recommend improvements

• Administer 401(k) plans, including enrollment, distributions, and 5500 filings.

What we need from you: 

• High School diploma or equivalent. Bachelor’s Degree preferred.

• Minimum two years of benefits administration experience.

• HRIS experience including report generation. Workday preferred.

• ​Strong ability to utilize spreadsheets and presentation tools to interpret complex data.

• Self-funded Benefit Plan experience strongly preferred.

• Experience with Google Workspace preferred​​

• Focused on supporting internal customer responsiveness.

• Able to manage sensitive data and meet legal/compliance commitments.

• Capable of explaining complex benefit plans to diverse audiences and make timely decisions to keep benefits processes moving forward.

• Ability to manage multiple tasks and meet deadlines under pressure.

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Travel Requirements: Up to 5%

License and Certification Requirements: A CEBS Certification (Certified Employee Benefits Specialist), PHR or SHRM-CP is a plus

What we offer:

• Medical, Dental, & Vision Coverage

• Flexible Paid Time Off

• 401(k) + Match

• Mental Health Support & Well-Being Program

• Paid Maternity & Paternity Leave

• Education Assistance

• Company-funded Lifestyle Spending Account

Salary range: $45,000-$65,000

Pay within this range varies by work location and on job-related knowledge, skills, and experience. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.

Who we are:

North, and our family of companies, are committed to helping entrepreneurs grow their businesses. As an end-to-end payment solutions company, we provide everything business owners need to get paid, whether they serve customers in a physical storefront, online, or both. We pride ourselves on being large enough to offer customized solutions to our enterprise-level clients while remaining agile enough to take an award-winning, hands-on approach to personal service that our merchants won’t find anywhere else.

Let’s go North, together! Our most important resource is our people. Join our diverse team of innovators and do-ers and make your mark on the future of payments technology. We're proud to offer benefits that help our team members further their overall well-being through unique initiatives that are both personally and professionally fulfilling. 

At North, we celebrate diversity and create an inclusive environment for everyone. We are an equal opportunity employer.

To learn more about North, and our family of companies, visit our website: north.com