Insurance Regulatory Analyst Director - 60013546

Agency

Dept of Insurance

Division

Administration

Job Classification Title

Insurance Regulatory Analyst Director (NS)

Position Number

60013564

Grade

NC24

About Us

The mission of the North Carolina Department of Insurance is to promote a stable insurance market through unbiased regulation and to protect the lives and property of every citizen in all 100 counties while fostering superior, user-friendly service, courtesy, and respect. Our agency licenses insurance agents, adjusters, bail bondsmen and more, along with investigating fraud matters involving insurance consumers and any entity or individual regulated by the Department. In an ever-changing environment, it is the vision of the Department of Insurance to maintain the stabilization of the insurance industry in order to provide more products, competitive prices and consumer protection.

Description of Work

Primary Purpose of the Organizational Unit:
The primary purpose of the North Carolina Department of Insurance (NC DOI) Life and Health Division is to regulate and supervise the life, accident, and health insurance industry in North Carolina to protect consumers, ensure fair practices, and maintain the stability of the insurance market North Carolina Office of Administrative Hearings. Under the authority of NC statutes (G.S. 58‑9; 58‑54; 58‑254.7; 58‑347),


The Division is responsible for:
•Reviewing and approving insurance forms, rates, and policies filings made by life and health insurance companies.
•Enforcing compliance with state insurance and federal laws, including consumer protection provisions, rate filing requirements, and operational standards for life, health, long-term care insurance, small employer group health insurance, credit insurance, annuities, Medicare supplement insurance, as well as HMO, PPO and EPO operations.
•Providing industry guidance and checklists to expedite the review process for new form filings.
•Licensing of Multiple Employer Welfare Arrangements, Third Party Administrators, Pharmacy Benefit Managers and Viatical Settlement Providers
•Assists with consumer complaints.
•Ensuring transparency and fairness in insurance operations, including prompt claim payment requirements and external review processes.

The Life and Health Division acts as the state’s regulatory arm for life and health insurance, ensuring that insurers operate in the public interest, products are properly designed and priced, and consumers are protected from unfair or deceptive practices.

Salary Recruitment Range: $87,740 - $117,500
Salary Grade: NC24

The posting will close at 11:59 p.m. the night before the closing date.

Primary Purpose of the Position:
The primary purpose of this position is to direct and manage the operations of the Life and Health Division in accordance with the applicable statutes and regulations, and the authority delegated by the Commissioner of Insurance and Chief Deputy Commissioner.

This position is classified as a Designated Exempt Managerial Role: A position exempt from certain provisions of the State Human Resources Act because it is selected for that specific designation by the Governor, Elected Official, or Agency Head through the procedures required in the Human Resources Act, and meets the definition or criteria for such a designation in the Human Resources Act.
.
The Position is responsible for leading the Division’s personnel, operations, and strategic initiatives to ensure efficient, consistent, and consumer‑focused oversight of product filing reviews. This role manages both administrative and technical functions, including supervising staff, conducting performance evaluations, and guiding all personnel matters in coordination with Human Resources.

The position provides strategic leadership to strengthen Division policies and enhance the effectiveness of the product filing review process, ensuring decisions align with the agency’s mission, regulatory framework, and commitment to consumer protection. The role oversees key operational functions such as maintaining productive relationships with regulated entities, monitoring the Division’s budget, and ensuring timely completion of special projects, management reports, and public records responses.

This position also participates in legislative activity by collaborating with legal and legislative teams, drafting proposals that support agency priorities, and representing the Department at NAIC meetings, industry events, and public forums. Additionally, the role manages high‑priority assignments from agency leadership and responds to legislative and media inquiries, serving as a key representative and subject‑matter leader for the Division.

Knowledge Skills and Abilities/Management Preferences

• Requires extensive knowledge of North Carolina statutes, administrative codes, insurance laws, NAIC guidelines, and insurance industry operations; strong proficiency in mathematics and statistics; and comprehensive understanding of rate‑making, policy provisions, and application of insurance laws to assess filings, practices, and premium calculations. 
• Must demonstrate effective verbal and written communication skills, the ability to work with the public and leadership, and strong capabilities in staff supervision and managing fiscal, personnel, and program operations.
• Possession of the appropriate insurance designation for the specialty area is required.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Minimum Education and Experience
Bachelor's degree in business or economics or a related program from an appropriately accredited institution and seven years of experience in policy and rate examinations, underwriting, claims adjusting work, or financial/marketing analysis, including three years of supervisory experience; or an equivalent combination of training and experience.

Benefits of NC State Employment:

We value our employees and offer a wide variety of competitive and family-friendly benefits. Benefits include:

• 12 Annual paid Holidays
• North Carolina State Health Plan administered by AETNA 
• Supplemental Benefits including Flexible Spending Accounts, Accident Insurance, Cancer & Specified Disease, Critical Illness, Dental and Vision
• NC State Retirement (TSERS)
• WeSave Employee Discounts

Learn more about employee perks/benefits:

• Why Work For NC?
• NC OSHR: Benefits

Supplemental and Contact Information:

For consideration for this vacancy, all applicants must complete an online application using the “APPLY” button above.
To receive credit for your work history and credentials, you must list the information on the State Application. Any information omitted from your application cannot be considered for qualifying credit.
***Applications with "see attached" or resumes in lieu of completed education and work experience on the formal application will be deemed incomplete and will not be eligible for consideration for the vacancy***

Applications for positions requiring specific coursework must be accompanied by a copy of the applicant's transcript. 

The Department of Insurance may conduct criminal history checks of all job applicants recommended for employment. Failure to accurately acknowledge information on criminal convictions on the state application form will be grounds for non-consideration of applications, disciplinary action, and possible criminal prosecution.
  
The Department of Insurance is an Equal Employment Opportunity employer and uses the merit-based recruitment and selection plan to fill positions subject to the State Personnel Act with the most qualified individuals.

• Academic Degrees must be from accredited institutions and will be verified. If you are selected for a position at DOI, your academic credentials will be verified.
• Applicants requesting and receiving an accommodation under the Americans with Disabilities Act (ADA) are eligible to submit paper applications via mail or by fax.
• Applicants seeking Veteran's Preference under N.C.G.S .126 must submit a DD Form 214, Certificate of Release or Discharge from Active Duty. This information may be attached to the online application or be faxed on or before the closing date.
• Applicants may check the status of their application for a vacancy at any time by logging in to the government jobs system. Once the applicant has logged in, the status of each submitted application is documented next to each vacancy for which they have applied.

For more information about NCDOI: http://www.ncdoi.gov/

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Gretchen Marie Senez

Recruiter Email:

GRETCHEN.SENEZ@NCDOI.GOV