Associate - Operations (Day Shift)
About this role
About Quantanite:
Quantanite is a leading Business Process Outsourcing (BPO) and Customer Experience (CX) solutions provider, empowering fast-growing companies and global brands to optimize their operations. By combining automation with human expertise, we deliver seamless customer experiences and exceptional business outcomes. With operations across four continents, we are a diverse, dynamic, and ambitious team looking for individuals who share our values and vision. We are currently over 2,100+ professionals supporting global clients worldwide.
About the Role:
We are hiring Fresh Graduates who are fluent in English and have basic proficiency in MS Office, Google Suite, and Internet research. Candidates must be able to work with changes in work hour and work days. Please check the details below for full details:
Working Hours: 9 AM to 6 PM.
Working Days: Tuesdays to Saturdays (Subject to change from time to time)
Work Mode: Work from Office
What you'll do?
- Entering the information in the Google Spreadsheet
- Processing source information and categorizing following the guidelines
- Searching online for information following the criteria provided by the Customer
- Meet daily expectations/KPIs as assigned with efficiency and quality
- Maintain smooth communication in both verbal and written platforms proactively and attentively
- Report to the Team Leader about daily tasks completed and escalate any issues if required
- Ensure error-free work/accuracy and maintain full attendance as required by the client and operations
Who can apply?
- Educational Qualifications: Graduate in any discipline.
- Functional/Technical skills: General idea about the usage of food-delivery apps, good online research skills, basic knowledge on Google Sheets or MS Excel, Good proficiency in English.
- Behavioral Competencies & Aspects: Disciplined and organized, Good attention to details, Quick learner, Positive attitude.
- English Proficiency: Good reading and writing ability, Basic verbal and listening ability.
- Ability to adapt to changes: The candidate must be able to adapt with minor changes in work hours and major changes in work days. There will be 2 weekends on rotation and sometimes work during weekends will be there (subject to overtime payment).
What You'll Get:
- Competitive salary
- Monthly allowances for transportation & food
- Overtime compensation
- Two annual festival bonuses (after one year of continuous service)
- Clear career progression pathways
- Monthly and annual rewards and recognition programs
- Paid annual leave and additional paid leave days
Career Growth & Development:
At Quantanite, we believe in continuous learning and career progression. You will have a personal development plan to enhance your skills, with the guidance and support of your manager. As we continue to grow, you will have opportunities to take on greater responsibilities and advance in your career.
Ready to Start Your Career with Us?
If you're looking for a career with purpose, potential, and professional growth, apply today! We look forward to welcoming you to our team at Quantanite.
Interested candidates are requested to apply soon.
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