Anesthesiologist Children's Anesthesia Associates
nationwidechildrens
Full time
Patient Accounts Representative - Customer Service
nationwidechildrens· 10 Nationwide Children's Hospital
About this role
Overview:
Schedule: M-F (Day shift, 8:30am-5pm)
On-site during the probationary period until cleared to work remote - employee must reside within the Central Ohio area.
Job Description Summary:
Job Description:
- Addresses concerns and questions and resolves issues and complaints in a timely manner.
- Communicates with patients to discuss billing questions and payment options. Negotiates payment arrangements and helps families obtain financial assistance.
- Collaborates with collection agencies, insurance companies, and internal departments to collect payments.
- Processes all “Returned Mail” – including skip tracing and contacting doctor’s offices for information.
- Assists in resolving payer problems and billing and reimbursement issues.
- Maintains patient records and ensures confidentiality of sensitive information.
Education Requirement:
- High school diploma or GED, required.
- Associates degree, preferred.
Licensure Requirement:
(not specified)
Certifications:
(not specified)
Skills:
- Knowledge of medical terminology, various claim forms, third party contracts and payment patterns, CPT and ICD9 coding, and reimbursement regulations and policies of third-party payers.
- Ability to relate to diverse age and demographic backgrounds.
- Knowledge of Healthy Start, BCMH, AEMA and Financial Assistance.
- The ability to do data entry and work a calculator.
- Problem identification and problem solving skills are required.
- Excellent interpersonal, verbal, and written communication skills.
- Excellent organization skills and the ability to comprehend and follow written and verbal instructions.
Experience:
- Four years' experience in customer service, required.
- Two years' experience in medical billing and claims follow-up, required.
- One year experience working on a mainframe computer. Experience using Outlook, Word and Excel, required.
Physical Requirements:
OCCASIONALLY: Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Pushing / Pulling: 26-40 lbs, Reaching above shoulder, Squat/kneel, Standing, Walking
FREQUENTLY: Peripheral vision
CONTINUOUSLY: Audible speech, Color vision, Computer skills, Decision Making, Depth perception, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Problem solving, Pushing / Pulling: 0-25 lbs, Repetitive hand/arm use, Seeing – Far/near, Sitting
Additional Physical Requirements performed but not listed above:
(not specified)
"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"
Frequently Asked Questions
Is the salary disclosed for the Patient Accounts Representative - Customer Service position at nationwidechildrens?
The salary for this Patient Accounts Representative - Customer Service role at nationwidechildrens is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Patient Accounts Representative - Customer Service position at nationwidechildrens located?
This Patient Accounts Representative - Customer Service role at nationwidechildrens is based in 3700 Corporate Drive, Columbus, OH. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Patient Accounts Representative - Customer Service role at nationwidechildrens full-time or part-time?
This is listed as a Full time position. It is posted as a Patient Accounts Representative - Customer Service role in the 10 Nationwide Children's Hospital department at nationwidechildrens.
Which team or department does the Patient Accounts Representative - Customer Service at nationwidechildrens belong to?
This Patient Accounts Representative - Customer Service position is part of the 10 Nationwide Children's Hospital department at nationwidechildrens. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Patient Accounts Representative - Customer Service position at nationwidechildrens?
Click the "Apply Now" button on this page. You will be redirected to nationwidechildrens's official application portal hosted on workday where you can submit your application directly.
Patient Accounts Representative - Customer Service
nationwidechildrens
You'll be redirected to nationwidechildrens's official application page on Workday.