Information Desk Specialist - Patient Relations/Info Desk

nationwidechildrensยท 10 Nationwide Children's Hospital
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Part time10 Nationwide Children's Hospital

About this role

Overview:


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Schedule: Part-time, Monday-Friday (4:00pm - 9:30 pm)

Location: Main Hospital (C and D)


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Job Description Summary:


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Greets visitors, responding to inquires or problems and directing visitors to requested locations.


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Job Description:


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Essential Functions:

  • Answers and directs phone calls and walk-in inquiries to the appropriate personnel or department.
  • Provides information about the organization's services, policies, and procedures to visitors.
  • Maintains and updates records of visitors, inquiries, and complaints.
  • Monitors and maintains the cleanliness and organization of the information desk area.
  • Collaborates with other departments to ensure accurate and up-to-date information is provided to visitors.


Education Requirement:

High school diploma, required.


Licensure Requirement:

(not specified)


Certifications:

(not specified)


Skills:

  • Must possess general office and multitasking skills.
  • Requires good listening and excellent interpersonal skills.
  • Knowledge of standardmedical terminology.
  • Ability to type 35 words per minute.
  • Ability to maintain confidential information.
  • Enjoys working with the public and possesses a friendly, helpful attitude.


Experience:

Two years of customer service experience, required.


Physical Requirements:

OCCASIONALLY: Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Standing, Walking

FREQUENTLY: Decision Making, Interpreting Data

CONTINUOUSLY: Audible speech, Color vision, Computer skills, Depth perception, Hand use: grasping, gripping, turning, Hearing acuity, Peripheral vision, Problem solving, Repetitive hand/arm use, Seeing โ€“ Far/near, Sitting


Additional Physical Requirements performed but not listed above:

Talking on phone/in person Constantly (67-100%)



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"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"

Frequently Asked Questions

Is the salary disclosed for the Information Desk Specialist - Patient Relations/Info Desk position at nationwidechildrens?
The salary for this Information Desk Specialist - Patient Relations/Info Desk role at nationwidechildrens is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Information Desk Specialist - Patient Relations/Info Desk position at nationwidechildrens located?
This Information Desk Specialist - Patient Relations/Info Desk role at nationwidechildrens is based in 700 Children's Drive. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Information Desk Specialist - Patient Relations/Info Desk role at nationwidechildrens full-time or part-time?
This is listed as a Part time position. It is posted as a Information Desk Specialist - Patient Relations/Info Desk role in the 10 Nationwide Children's Hospital department at nationwidechildrens.
Which team or department does the Information Desk Specialist - Patient Relations/Info Desk at nationwidechildrens belong to?
This Information Desk Specialist - Patient Relations/Info Desk position is part of the 10 Nationwide Children's Hospital department at nationwidechildrens. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Information Desk Specialist - Patient Relations/Info Desk position at nationwidechildrens?
Click the "Apply Now" button on this page. You will be redirected to nationwidechildrens's official application portal hosted on workday where you can submit your application directly.
Information Desk Specialist - Patient Relations/Info Desk
nationwidechildrens
Apply for this role โ†—

You'll be redirected to nationwidechildrens's official application page on Workday.