IT Support Specialist (Junior/Mid)

The IT Specialist manages Local IT for one or more onshore locations and is accountable for overall service delivery. This includes ensuring high availability, optimal performance, and alignment with IT standards and strategy during all changes. The role provides professional end-user support and training, ensuring all IT equipment at local offices operates effectively. Additionally, the IT Specialist oversees IT assets (e.g., PCs, TVs, and AV equipment) and maintains compliance with associated contracts and agreements.

Your responsibilities

• Assessment and governance of capacity and lifecycle management of Local IT assets.

• Continual improvements of all Noble IT services (e.g., self-help, hardware ordering, support

  tools, meeting rooms and AV equipment).

• Ensure that emergency rooms, meeting rooms and Local IT offices are safe, clean, and

  presentable and that equipment is frequency tested and working.

• Adhere to Noble cost management and lifecycle governance principles for all IT hardware.

• Review and approve invoices for in-scope hardware and service agreements.

• Function as subject matter expert and escalation point in case of escalated and high severity

  incidents, projects, initiatives, or changes to the Local IT landscape.

• Assure adherence to Noble’s Cyber Security Framework.

• Maintain relationships with IT management and IT staff.

• Adhere to professional standards and Noble’s Administrative Policy Manual.

Our Requirements

• Higher education in IT or other related fields.

• 1-10 years of experience in IT Support with specific knowledge in the following:

• Desktop Support (Windows 11).

• Mobile Device Management

• Excellent facilitation, verbal and written (formal and technical) communication skills with a good command of the English language (min. B2).

• ITIL Foundation and ITSM framework experience.

• ServiceNow experience desired but not essential.

• Ability to work effectively across and within diverse teams.

• Strong execution skills with the ability to work efficiently under pressure to deliver quality results within standards and meet deadlines.

• Strong customer service skills.

What we offer

• Great opportunity to work in an international company that values employees and provides right environment for right people

• Hybrid work (3 days from the office, 2 days from home)

• Strong focus on work-life balance

• Chance to contribute in the high-level service provided to our rigs globally

• Group Life Insurance

• Private Health Care

• MultiSport Card

• Development Program

• LinkedIn Learning Platform

• Parking space

• Prepaid card to cover your costs of entertainment, culture or food (after probation period)

• Employee Pension Program (Pracownicze Programy Emerytalne)

• Pastries and fruits in the office

• Office located in well-communicated city area in Gdańsk Centre

This job position is open in Poland - candidates must have current legal authorisation to live and work in Poland.

Please send us an English version of your CV.

This job position is open in Poland - candidates must have current legal authorisation to live and work in Poland.

Please send us an English version of your CV.