Summer Associate
lumbermens
Summer Associate
northwest· LE001 Northwest Bank
About this role
OH0503 Amherst OH
Job Description
Job Description
Summer Associates function in Teller capacities to help support our offices during the summer months. Summer associates provide an excellent customer service experience by welcoming customers, efficiently processing banking transactions, resolving customer issues, and uncovering opportunities for referral to support our customers' financial needs.
The Summer Associate will be required to travel to other branches within the area as needed.
Availability for full-time hours is preferred (37.5-40 hours weekly) on a temporary basis (May/June to August 2024)
ESSENTIAL FUNCTIONS:
• Assist customers and visitors with questions, problem resolution, and other needs. Proactively engage with customers to understand needs and inform them of product/service features and benefits. Refer customers to appropriate team member for complex requests or products/services
• Actively engage with and greet customers and take ownership to resolve any customer issues or concerns
• Balance teller drawer daily and participate/assist in office meetings/huddles, operations meetings, and dual control balancing of vault, ATM, and any other device, as needed
• Deliver on our North(west) star experience and champion our customer’s financial wellness through delivery of exceptional customer experience – both in person, over the phone, and through email communications
• Complete educational training as assigned and self-educate using bank designed programs and applications
• Have general knowledge of all office systems and software, perform maintenance and possess an in-depth knowledge of bank products, services, and digital offerings
• Knowledge and adherence to all security and dual control processes
• Responsible to participate in branch opening and closing tasks as needed
• Protect the bank from unnecessary risk by following compliance, risk, and operational procedures
• Work as a team with co-workers to complete daily tasks, demonstrating respect and professionalism, being prompt, and supporting management with special requests as needed
• Work evening hours and weekends as scheduled, assigned, or necessary
• Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
• Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
• Work as part of a team
• Work with on-site equipment
QUALIFICATIONS:
Customer Service Experience preferred
Cash Handling Experience preferred
Banking and/or Retail Experience preferred
Current or incoming college and university students studying finance, accounting, business administration, or economics will be given preference for this role.
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
Frequently Asked Questions
Is the salary disclosed for the Summer Associate position at northwest?
The salary for this Summer Associate role at northwest is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Summer Associate position at northwest located?
This Summer Associate role at northwest is based in Amherst, OH. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Summer Associate role at northwest full-time or part-time?
This is listed as a Full time position. It is posted as a Summer Associate role in the LE001 Northwest Bank department at northwest.
Which team or department does the Summer Associate at northwest belong to?
This Summer Associate position is part of the LE001 Northwest Bank department at northwest. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Summer Associate position at northwest?
Click the "Apply Now" button on this page. You will be redirected to northwest's official application portal hosted on workday where you can submit your application directly.
Summer Associate
northwest
You'll be redirected to northwest's official application page on Workday.