Lead Engagement Director CCF - Cleveland Area

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

As a senior leader and point of contact spanning the C-suite through operational leadership, you will be responsible for shaping, strengthening, and sustaining the overall health and long-term success of strategic partnerships. In addition to managing key client relationships, you will lead a team of Client Service Managers, drive cross-functional strategic initiatives, and contribute to the ongoing evolution of the ES business.
This role requires a blend of executive presence, operational expertise, technical understanding of equipment service environments, and people leadership to deliver exceptional partnership outcomes while mentoring and developing internal talent.

Lead Engagement Director – Enterprise Services Operations

Reporting into the Enterprise Services (ES) Operations team, the Lead Engagement Director role is designed for accomplished healthcare leaders who have built their careers within complex Healthcare Systems and are ready to extend that expertise across a broader, enterprise-wide strategic landscape.

ES Operations delivers a portfolio of value-driven solutions—including performance-based guarantees and advanced technologies powered by Siemens Healthineers—to help transform healthcare delivery and outcomes for our partners.

Role Overview

As the senior leader and primary point of contact spanning the C-suite through operational leadership, you will be responsible for shaping, strengthening, and sustaining the overall health and long-term success of strategic partnerships. In addition to managing key client relationships, you will lead a team of Client Service Managers, drive cross-functional strategic initiatives, and contribute to the ongoing evolution of the ES business.

This role requires a blend of executive presence, operational expertise, technical understanding of equipment service environments, and people leadership to deliver exceptional partnership outcomes while mentoring and developing internal talent.

Key Responsibilities

Client Partnership & Strategic Leadership

• Serve as the senior relationship leader across executive and operational stakeholders, ensuring alignment to strategic goals and partnership value realization.
• Drive exceptional customer engagement and deliver a differentiated, high-impact customer experience through proactive communication and relationship management.
• Lead strategic discussions across budgeting, asset management, capital planning, procurement, and KPI alignment to optimize outcomes.
• Anticipate client needs, identify risks, and ensure timely resolution of issues while maintaining strong trust and transparency.

Enterprise & Business Leadership

• Lead and contribute to strategic initiatives across the Enterprise Services business, helping shape offerings, delivery models, and operational excellence practices.
• Collaborate across business lines to drive visibility into performance, risks, opportunities, and continuous improvement initiatives.
• Evaluate client environments to identify opportunities for growth, optimization, and innovation.

People Leadership & Service Delivery Oversight

• Directly manage and develop a team of Client Service Managers responsible for overseeing strategic service agreements, including equipment installation, service delivery, and maintenance performance.
• Provide leadership and operational guidance across service execution to ensure high reliability, quality outcomes, and adherence to contractual commitments.
• Leverage experience in equipment servicing environments to support effective decision-making, issue resolution, and continuous improvement in service delivery models.
• Serve as a mentor and coach across the broader engagement team, fostering professional growth, collaboration, and leadership development.
• Build a high-performing, accountable team culture focused on service excellence, customer success, and continuous improvement.

Program & Operational Oversight

• Oversee the execution of large-scale, complex, multi-year programs and partnerships, ensuring delivery against scope, timeline, financial, and performance commitments.
• Ensure effective governance structures, performance monitoring, and continuous improvement practices are in place.

Required Experience & Qualifications

• Demonstrated leadership experience within a Healthcare System, including direct management of teams in clinical departments, hospital operations, or service lines such as Radiology, Laboratory Services, Cardiovascular, Oncology, or Emergency Medicine.
• Proven experience managing and developing teams, including direct oversight of service-oriented or operational delivery roles.
• Experience in equipment servicing, asset management, or technical service environments within healthcare strongly preferred.
• Minimum of 5+ years of leadership experience in healthcare operations, clinical administration, or healthcare system management.
• Proven success managing large-scale, complex, multi-year programs or projects exceeding $100M in value, from initiation through completion.
• Deep understanding of healthcare system complexity, including operational, regulatory, academic, and research mission requirements.
• Strong knowledge of clinical workflows, asset utilization, staffing models, and capital planning strategies.
• Ability to develop and execute both short- and long-term operational and capital plans, including performance management, compliance oversight, and operational excellence initiatives.
• Excellent communication and executive presence, with the ability to influence diverse stakeholders from frontline teams to executive leadership.
• Strong project and program management capabilities, with the ability to lead multiple priorities in fast-paced, high-acuity environments.
• Current awareness of healthcare industry trends, challenges, and emerging innovations.
• Bachelor’s degree in a medical field, engineering/technology, healthcare/business administration, or related discipline.
• Ability to travel up to 15%.

Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers businesses, please visit our company page here.

The base pay range for this position is:

$151,200 - $207,900

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.

Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law: Applicants and employees are protected under Federal law from discrimination. To learn more, click here.

Reasonable Accommodations: Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at peopleconnectvendorsnam.func@siemens-healthineers.com. Please note HR People Connect People Contact Center will not have visibility of your application or interview status.

California Privacy Notice: California residents have the right to receive additional notices about their personal information. To learn more, click here.

Export Control: “A successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.”

Data Privacy: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started.

Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site.

To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.