Clerk for Warehouse & RMA Management

Overview

Nomad Digital are currently recruiting for a Clerk for Warehouse & RMA Management to support our warehouse operations and customer service activities.

This role plays a key part in ensuring the smooth running of warehouse processes and supporting customer interactions. You will assist with goods handling, RMA processing, and administrative tasks, while also supporting customer enquiries and internal coordination. The role offers a varied workload across logistics, systems, and customer service, making it ideal for someone who enjoys working in a fast-paced, hands-on environment.

This is a great opportunity to join a growing team with opportunities to develop skills across warehouse management, ERP systems, and customer operations.

This role will be based in our Hildesheim office.

About Nomad Digital

Nomad Digital is the world's leading provider of passenger and fleet connectivity solutions to the railway industry. Founded in 2002 and headquartered in the UK, we currently serve more than 80 global customers across 40+ countries. Nomad designs, builds, deploys, and manages passenger Wi-Fi and onboard infotainment systems, alongside remote monitoring and fleet optimisation solutions.

When you join Nomad Digital, you become part of a forward-thinking, fast-growing organisation, working with innovative technology in a collaborative and supportive environment.

Essential Duties & Responsibilities

Customer Service

• Handling telephone calls and switchboard duties
• Processing incoming emails and customer enquiries
• Creating and following up on quotations
• Preparing conference rooms and supporting meetings

RMA Processing

• Receiving and inspecting returned goods
• Managing and updating the Repair and RMA database
• Conducting outgoing goods inspections
• Completing all relevant administrative documentation

Warehouse Operations

• Order picking and preparing items for production
• Supporting collaboration with the repair team
• Preparing delivery notes and shipping documentation
• Managing ERP transactions (NetSuite)
• Supporting customs-related activities
• Assessing transport damage and producing damage reports
• Checking incoming invoices

Experience & Qualifications Required

• Certified merchandiser for industry or retail (or equivalent experience)
• Experience using ERP systems (NetSuite preferred)
• Proficiency in MS Office (preferably Office 365)
• Good level of English

Experience

• Experience in customer service environments
• Experience working with databases and ERP systems
• Experience in warehouse operations such as order picking and work planning
• Understanding of operational processes and ability to follow them accurately

Other Essential Requirements

• Punctual and reliable
• High level of care and accuracy in work
• Strong team player

Key Behaviours

• Strong attention to detail and accuracy
• Ability to work effectively under pressure
• Friendly and professional approach to customer interaction
• Ability to prioritise tasks and manage workload
• Good computer skills (MS Office – Word, Excel, Outlook)
• Proactive mindset in a fast-paced environment
• Team-focused approach with a willingness to support others

Our Commitment:

Nomad Digital is committed to being an inclusive and diverse employer, as well as providing equal opportunities in employment and freedom from unlawful discrimination on the grounds of age, race, ethnic or national origin, sex, pregnancy and maternity, marital or civil partnership status, sexual orientation, gender reassignment, disability, religion or beliefs. 

We encourage and welcome all job applicants, especially those from diverse backgrounds and ensure everyone is treated equally and without discrimination.  

Where possible we are happy to consider flexible working arrangements or appropriate reasonable adjustments on request. To discuss further, please email HR@nomadrail.com.