Customer Service Representative
farmboyinc
Full time
Customer Service Representative
mboone· Customer Service
About this role
Job Summary and Objectives: Serves customers by providing product and service information; resolving product and service problems.
Treats customer’s experience as a personal priority.
Deliver respectful, knowledgeable, and efficient service with a positive attitude.
Identifies issues, use available resources, and persistently works to find a timely resolution.
Actively listen and provide consistent updates in a clear manner to ensure customers and other team members feel heard and stay informed.
Provide an enjoyable and memorable experience that meets or exceeds customer expectations across every interaction.
Essential Job Functions:
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Ensures a 98% accuracy rate on all service orders.
- Takes customer credit information to determine if deposit is required based on work and credit history from customer, per company policy.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Providing excellent customer service by following the company’s customer service standards. Ownership, Professionalism, Troubleshooting, keeping customers informed, and providing customers with an experience beyond their expectations.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
- Carries out marketing plans and strategies to increase the use of sales. May assist with area coverage surveys. May respond to public inquiries on the selection and available of services.
No supervisor responsibilities
Competencies:
Customer service, verbal and written communication, basic troubleshooting, organization, attention to detail, and basic telecom knowledge.
Physical and Mental Requirements:
Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds. Requires multitasking and customer interaction.
Certification/License Requirements: Current Driver’s License.
Work Environment: Indoor office environment.
Education: High school diploma or equivalent required.
This position is Safety Sensitive under the Oklahoma medical marijuana law
Other duties may be assigned at the discretion of management based on the needs of the business.
Benefits
Medical/Dental/Vision/Life Insurance, Vacation and Holiday Pay, 401k
Frequently Asked Questions
Is the salary disclosed for the Customer Service Representative position at mboone?
The salary for this Customer Service Representative role at mboone is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Representative position at mboone located?
This Customer Service Representative role at mboone is based in Warner, Oklahoma, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Representative role at mboone full-time or part-time?
This is listed as a Full Time position. It is posted as a Customer Service Representative role in the Customer Service department at mboone.
Which team or department does the Customer Service Representative at mboone belong to?
This Customer Service Representative position is part of the Customer Service department at mboone. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Representative position at mboone?
Click the "Apply Now" button on this page. You will be redirected to mboone's official application portal hosted on bamboohr where you can submit your application directly.
When was the Customer Service Representative job at mboone posted?
This Customer Service Representative position at mboone was posted on May 13, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative
mboone
You'll be redirected to mboone's official application page on bamboohr.