Head, Global Exam Management

Location: Charlottesville, VA (preferred), select US East Coast locations (GA, FL, NC), or London, UK

Are you an experienced assessment or exam management leader who can balance exam integrity, candidate experience and global delivery resilience? Do you enjoy leading complex vendor relationships and specialist teams through change? Are you ready to shape exam delivery for one of the world's most recognised professional credentialing programmes?

CFA Institute is hiring a Head, Global Exam Management to lead the strategy, governance and administration of examinations across our Education portfolio. This is a senior leadership role responsible for ensuring our exams are delivered consistently, securely, reliably and fairly across a global testing network. In this role you will oversee global exam delivery, vendor governance, candidate-facing policy, security, grading logistics and results reporting. You will also play a key role in a major test-vendor RFP and sit on the Education Leadership Team, contributing to the future direction of the CFA Program as professional learning evolves in response to skills-based education, AI and changing candidate expectations.

What You’ll Do

• Lead global exam management across delivery, security, candidate policy, grading logistics and results reporting.

• Oversee strategic testing-vendor relationships, including performance governance, service delivery, escalation management, KPIs and SLAs.

• Ensure examinations are delivered consistently, securely, reliably and fairly across global markets and test-centre networks.

• Lead a sizeable specialist team and strengthen ways of working across Education, Operations, Legal, Customer Service, Risk and other partners.

• Review and evolve testing policies to support fairness, accessibility and candidate experience while safeguarding exam integrity.

• Contribute to major strategic initiatives, including the upcoming test-vendor RFP and broader Education priorities.

• Represent Exam Management on the Education Leadership Team, helping shape direction for the CFA Program and wider Education portfolio.

What We’re Looking For

• Senior leadership experience in testing, assessment, credentialing, certification or a closely related exam-delivery environment.

• Clear evidence of leading complex exam, assessment or service-delivery logistics at scale.

• Experience managing major external vendors or partners, including performance oversight, governance, escalation and continuous improvement.

• Strong people leadership experience, ideally leading sizeable specialist teams through change.

• Ability to balance operational rigour, exam security, candidate experience, fairness, accessibility and risk.

• Strong judgement, detail orientation and emotional intelligence, with the ability to influence cultural change across a specialist function.

• Experience working across complex stakeholder groups, potentially including regulators, professional bodies, vendors, internal leadership teams and global operational partners.

• Finance industry experience is helpful but not required; relevant testing or credentialing experience from other sectors is welcome.

Why Join Us

• Lead exam management for one of the largest and most global professional credentialing programmes in the world.

• Shape a mature, high-profile programme at a point of continued evolution in testing, skills-based learning and AI-enabled change.

• Sit on the Education Leadership Team and influence broader Education strategy.

• Play a meaningful role in a major vendor RFP and future exam delivery model.

• Lead a specialist global function with real scope to modernise ways of working, policy, candidate experience and cross-functional engagement.

• Build on a role with genuine progression potential, including broader strategic leadership opportunities over time.

At CFA Institute, we are committed to transparency and equity in our hiring process. In compliance with wage transparency laws in many of the jurisdictions in which we recruit, we provide the following information regarding compensation for this position:

Expected salary range:

• US - National Locations (VA, NC, GA, FL): $205,000 - $235,000 per year

• UK - London: £135,000 - £165,000 per year

Actual salary within the stated ranges will depend on the individual's experience, qualifications, skills, location, and other job-related factors. Additional benefits include eligibility for an annual discretionary incentive bonus, a 12% employer contribution to a 401(k) or pension plan, and a comprehensive medical benefits package.

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We offer a comprehensive benefits package to support our employees, including health coverage, generous time off, competitive retirement plans, flexible work options, and wellbeing and development programs. You can learn more on our careers site: Working at CFA Institute | Comprehensive Benefits

About CFA Institute

CFA Institute is the global leader in investment excellence and ethics. With nearly 200,000 charterholders across 160 markets, we promote professional growth, uphold ethical standards, and help advance better financial markets. Join a global organization committed to putting investors first.

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Important Message: Your application must clearly demonstrate how you meet the requirements as CFA Institute cannot make assumptions about your education, experience, or location. We thank all those who apply.

We are an Equal Opportunity Employer. CFA Institute prohibits both discrimination and harassment with regard to all identifying characteristics: any individual employee, group of employees, or prospective employee on the basis of race, color, national origin, citizenship or immigration status, religion, creed or belief, age, marital or partnership status, marital or family status, care giver status, pregnancy and maternity, sexual and other reproductive health decisions, physical abilities/qualities, disability, sexual orientation, gender, gender identity or expression, predisposing genetic characteristic, military or veteran status, status as a victim or witness of domestic violence or sex offense or stalking, unemployment status, infectious disease carrier status, migrant worker status, educational background, socio-economic status, geographic location and culture or any other basis protected by applicable law. This policy impacts all aspects of employment, including but not limited to, recruitment, hiring, compensation, training, development, promotion, demotion, layoff, recall, furlough, transfer, leave of absence, and dismissal. This is a global policy that applies to all CFA Institute employees, regardless of location.

If, due to a disability or current medical condition, you need an accommodation or assistance to complete a job application, you can request one at any stage of the recruitment process. Please send an email to TAHelpdesk@cfainstitute.org noting the accommodations or assistance you are requesting. Please do not include any medical or health information in this email. We will review your request and contact you to discuss the possible options and arrangements. We will try our best to provide you with an accommodation or assistance that meets your needs and respects your preferences.