Customer Service Representative
farmboyinc
Full time
Customer Service Representative
paloaltonetworks· Palo Alto Networks (India) Technologies Private Limited
About this role
Our Mission
At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.
Who We Are
In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!
We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.Job Summary
Job Summary
As a Customer Service Representative, you will assist worldwide customers with administrative issues via phone, email, and web cases. You will verify entitlement, ensure high-priority cases meet SLAs, and act as the point of contact for licensing or account login issues. This role liaises with internal teams and is responsible for writing procedural documents.
Key Responsibilities
Deliver world-class customer support to internal and external customers.
Maintain a thorough understanding of product licensing and entitlements.
Provide phone, email, and web case support to customers with administrative issues.
Oversee and route support correspondence to the proper recipients.
Create procedural documentation for internal and external customers.
Qualifications
Required Qualifications
Bachelor's degree with 5 years of experience or Master's degree with 3 years of experience.
Customer service experience in a large, fast-paced corporate environment.
Excellent written and verbal communication skills.
Ability to effectively manage many different tasks simultaneously.
Experience with case management systems like Salesforce.
Preferred Qualifications
Demonstrated self-starter who can learn quickly and adapt to change.
Ability to understand basic technical vocabulary.
Our Commitment
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.Frequently Asked Questions
Is the salary disclosed for the Customer Service Representative position at paloaltonetworks?
The salary for this Customer Service Representative role at paloaltonetworks is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Representative position at paloaltonetworks located?
This Customer Service Representative role at paloaltonetworks is based in Office - India - Bangalore. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Representative role at paloaltonetworks full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Representative role in the Palo Alto Networks (India) Technologies Private Limited department at paloaltonetworks.
Which team or department does the Customer Service Representative at paloaltonetworks belong to?
This Customer Service Representative position is part of the Palo Alto Networks (India) Technologies Private Limited department at paloaltonetworks. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Representative position at paloaltonetworks?
Click the "Apply Now" button on this page. You will be redirected to paloaltonetworks's official application portal hosted on workday where you can submit your application directly.
Customer Service Representative
paloaltonetworks
You'll be redirected to paloaltonetworks's official application page on Workday.