Job Description Summary

Job Description

Essential Functions:  

As defined under the Americans with Disabilities Act, this classification may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Work assignments may vary depending on the department’s need and will be communicated to the applicant or incumbent by the supervisor.

• Oversees assigned service area within a library such as youth services or adult services by developing, presenting, and coordinating services inclusive of all members of the public including vulnerable populations;

• Serves as supervisor in charge of the library as assigned;

• Assists members of the public by finding and relaying library and community resource information including providing assistance in using the library’s collections, catalog, technology, and equipment;

• Develops, facilitates, and/or presents evidence-based educational programs and services, including early literacy programs, community outreach activities, youth advisory boards, and computer and technology instruction in person or virtually;

• Supervises library employees, volunteers, and/or interns by training, scheduling, and evaluating performance, making recommendations regarding probationary periods, employee discipline, and other human resources-related matters;

• Incorporates and implements public service best practices, including culturally competent community-driven programming, public relations, problem solving, conflict management and complaint resolution;

• Utilizes conflict management skills to de-escalate and address unexpected problems or potentially volatile situations and complete associated documentation;

• Performs facilities management duties by monitoring and reporting maintenance issues and investigating or resolving operational or technical issues;

• Participates in or facilitates systemwide committee meetings focused on youth services, adult services, library strategic directions or core values and attend relevant continuing education trainings and workshops to incorporate current best practices in a particular service level;

• Manages, coordinates, and determines priorities of workload, including monitoring levels of resources, establishing timelines, assigning work, monitoring progress, recommending changes and suggestions, writing, reviewing, and editing reports prepared by staff.

Minimum Qualifications:  

Bachelor’s degree from an accredited college or university with a major in Library Science, Liberal Arts, Social Science, Information Management, Business Administration, Public Administration or a related field as determined by the department head at the time of recruitment AND three years of experience in libraries, customer service, education, social services or fields of similar scope.

(Relevant experience and/or education from an accredited college or university may be substituted.)

Licenses and Certificates: Some positions may require specialized certification or licensure relative to assignment at the time of appointment or prior to completion of an initial or promotional probation period. Some positions require a valid Arizona Class D driver license at the time of application or prior to completion of an initial or promotional probation period. Failure to obtain/maintain the required certifications/licenses shall be grounds for termination.

Special Notice Items: The County requires pre-employment background checks. Successful candidates will receive a post-offer, pre-employment background screening to include verification of work history, education, and criminal conviction history. A prior criminal conviction will not automatically disqualify a candidate from employment with the County. This position works rotating shifts, including nights and weekends. Some positions may require bilingual abilities in English and a second language, as determined by the department head.

Physical/Sensory Requirements: Physical and sensory abilities will be determined by position. Action Activity - squatting; Motion Activity - grasping; Speaking Activity - in person and on the phone; Vision - ability to distinguish colors.

Working Conditions: Primarily works in a public Library environment serving diverse populations. Other working conditions will be determined by position.

EEO Information: Pima County Government is an Equal Employment Opportunity employer. We are committed to an inclusive and diverse workforce and will not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, age, disability, gender, sexual orientation, kinship, political interest, or any other characteristic protected by law.