Customer and Partner Development Coordinator

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. 

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.  

Role Summary

The Customer & Partner Development Coordinator is a revenue-contributing role responsible for turning PTC Korea's Customer Experience Center (CXC) and marketing activities into qualified business opportunities. Modeled on PTC's Boston CXC, the role uses the Experience Center as a strategic engine to attract and develop VIP customers, accelerate strategic accounts, and feed the sales pipeline. Operational and facility responsibilities support this primary objective by ensuring the CXC and office run smoothly so the role can stay focused on customer development and revenue generation. The ideal candidate is business-minded, highly organized, customer-facing, and able to represent PTC Korea professionally to executive-level guests.

Key Responsibilities

1. Revenue Contribution through Marketing & Customer Events

• Plan and execute marketing events and executive customer programs designed to generate and accelerate pipeline
• Own end-to-end event logistics — scheduling, on-site coordination, follow-up — so that every event is structured to produce measurable business outcomes
• Partner with the sales team to ensure marketing-sourced engagements are converted into qualified opportunities and tracked through to the pipeline
• Contribute to measurable targets such as event-sourced pipeline, number of qualified opportunities created, and strategic-account engagements supported

2. VIP Customer Development through the Customer Experience Center

• Use the CXC as the primary platform to identify, attract, and develop VIP and executive-level customers across PTC Korea's strategic accounts
• Design and curate tailored Experience Center visits that showcase PTC's value proposition and create high-impact touchpoints with key decision-makers
• Connect each engagement back to the sales pipeline by linking CXC visits and interactions to new business opportunities and account expansion
• Build the CXC into a repeatable demand-generation asset that supports PTC Korea's revenue growth, in line with the Boston CXC model

3. Strategic Account & Partner Engagement Support

• Support the development of strategic customer and partner relationships through coordinated CXC programming and executive hosting
• Serve as a professional front-line contact for visiting customers and partners, reinforcing PTC's brand and value at every interaction
• Collaborate with the sales and marketing teams to align CXC and event activity with priority accounts and growth objectives

4. Customer Experience Center Operations

• Manage bookings, facilities, and overall operation of the PTC Korea Experience Center to ensure it is always business-ready
• Collaborate with the PTC Headquarters Experience Center (XC) team to align on best practices, content, and global standards

5. VIP Customer & Partner Experience

• Deliver a premium, high-touch experience for visiting VIP customers and partners as a front-line representative of PTC Korea, creating positive, high-value interactions that strengthen relationships and support business development
• Ensure every executive visit reinforces PTC's brand and value proposition, contributing to account trust and pipeline progression

Operational & Administrative Support

(Enabling responsibilities that ensure the office and CXC run smoothly, allowing the role to focus on customer development and revenue contribution.)

6. Office Lease & Facility Support

• Support office lease agreements, including site visits and vendor coordination
• Follow up on safety inspections (e.g., firefighting and fire-safety compliance)
• Manage and allocate parking spaces

7. PTC Office Facility Management

• Oversee general office facilities, upkeep, and day-to-day operational needs

8. Company Seal Management

• Apply the company seal to approved contracts and legal documents under Power of Attorney (POA)
• Scan sealed documents and store them in a controlled-access folder
• Maintain an accurate usage log for the company seal

9. Company Phone & iPad Management

• Act as the primary point of contact with the vendor (SKT)
• Manage device contracts and employee data plans
• Issue and collect devices for employee onboarding and offboarding

10. Corporate Card Management

• Process corporate card applications and cancellations

11. Monthly Expense Reporting

• Collect employee expense reports and submit them to Deloitte

12. External Audit Coordination

• Coordinate statutory external audits with PwC

Qualifications

• Bachelor's degree or equivalent practical experience
• Experience in customer/partner-facing roles, event coordination, marketing operations, or sales support, preferably in a multinational environment
• Business-minded with a clear orientation toward contributing to pipeline and revenue growth
• Excellent communication and interpersonal skills; confident hosting VIP and executive-level customers and partners
• Strong organizational skills with high attention to detail and discretion handling confidential and legal documents
• Ability to coordinate with external vendors and global teams (e.g., HQ XC team)
• Proficiency in Korean and working-level English (for HQ collaboration)
• Proactive, reliable, and able to manage multiple priorities independently

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. 

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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