Primary Details

Time Type: Full time

Worker Type: Employee

Please see more information about QBE careers here

• Melbourne, VIC

• Permanent role, full-time hours

• Hybrid working – a mix of both in office and work from home

The opportunity

We are looking for an experienced Senior Public Liability Claims Officer to join QBE’s Liability Claims Team. In this role you will be responsible for managing a diverse portfolio of Public Liability claims, including both personal injury and property damage matters, ensuring all handling aligns with legislative requirements and contributes to achieving team objectives.

About QBE 

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

• End‑to‑end claims management, ensuring accurate completion, validation and progression of claims across personal injury and property damage matters.

• Managing liability claims through assessment, policy interpretation and lifecycle progression, escalating complex or uncertain matters where required.

• Interpreting policy coverage and determining applicability, including applying underwriting guidelines and policy wordings.

• Building and maintaining strong relationships with insureds, brokers, investigators, solicitors and the general public.

• Ensuring adherence to statutory guidelines, privacy requirements and internal standards, including completion of self‑audits to support positive audit outcomes.

• Respond to all enquiries in a timely, accurate, professional and courteous manner.

About You

• Demonstrated experience handling Public Liability claims, including personal injury and property damage and/or relevant legal qualifications.

• Strong technical skills across personal injury, property damage and product liability, with the ability to think analytically and make sound decisions.

• Exposure to dispute resolution processes such as mediations, settlement conferences or court proceedings.

• Confident negotiator with the ability to interpret key information, including policies, investigation findings and industry guidelines.

• Proven ability to build strong relationships and work collaboratively with lawyers, assessors and other external partners.

• Well organised, able to manage a varied claims portfolio and prioritise effectively in a fast-paced environment.

• Legal knowledge and/or legal background will be highly regarded.

Benefits 

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance

• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

• 18 weeks’ gender-equal flexible leave for all new parents, including paid super

To learn more about benefits of working with us, click here.

Rewards & Recognition 

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program

• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards

• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

To learn more about our achievements, click here.

How to Apply

If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

Your career. At the heart of it. 

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com.

Skills:

Analytical Thinking, Case Management, Claims Administration, Communication, Critical Thinking, Customer Service, Data Privacy, Insurance Policies, Intentional collaboration, Liability Analysis, Managing performance, Negotiation, Risk Assessments, Sound Judgment, Stakeholder Management

Application Close Date: 16/07/2026 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.