Strategic Account Manager
Blink The Employee App
Full time
Technical Account Manager SME
qualys· QLYS_US Qualys, Inc.
About this role
Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
The Technical Account Manager is in charge of managing the relationship with Small and Medium Enterprise customers and the primary responsibility is to ensure the customer’s satisfaction.
The Post-Sales Account Manager (SME) will be responsible for renewing and upselling his/her client base quarterly and to ensure proper deployment of new and upsold services.
The Technical Account Manager (TAM) will connect on a regular basis with our existing customers and perform technical checkups. The TAM will serve as the primary point of contact for his/her customers and will assist with inquiries with the help of the resources such as Support, Pre-Sales or Management. He/She will be responsible for gathering customer feedback, details, and use cases and delivering it to the internal organization/Product Manger as data points to drive product and company direction.
Success of this role will be measured by the annual renewal rate and upsell rate of SME customers, and their overall satisfaction. The TAM will work closely with Pre-Sales to help close customers from a technical perspective.
Qualifications:
Ideal candidate will come from a security and systems/networking background.
General knowledge of current IT security fields including Firewall, IPS/IDS, Vulnerability Management, Network Scanners, PCI, Policy Compliance/GRC-IT and Audit Tools , other enterprise security solutions
2-3 years of experience in the Software-as-a-Service (Saas ) industry providing Network Security, IT-Auditing and Policy Compliance solution and applications
Knowledge in variety of Federal Regulatory Compliance issues a plus: HIPAA, GLBA, Sarbanes Oxley SOX, FISMA , SCAP etc.
Knowledge of Auditing Frameworks a plus: CIS, NIST, CobiT, ISO27001, ITIL, NERC-CIP etc.
Must possess an excellent work ethic with a ”make it happen” attitude.
Excellent written and verbal communication skills.
Most work is done over the phone with some occasional travel to clients, partners, trade shows, etc.
#LI-remote
Qualys is an Equal Opportunity Employer, please see our EEO policy.
Frequently Asked Questions
Is the salary disclosed for the Technical Account Manager SME position at qualys?
The salary for this Technical Account Manager SME role at qualys is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Technical Account Manager SME position at qualys located?
This Technical Account Manager SME role at qualys is based in 4 Locations, Indiana, Michigan, Ohio, Raleigh. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Technical Account Manager SME role at qualys full-time or part-time?
This is listed as a Full time position. It is posted as a Technical Account Manager SME role in the QLYS_US Qualys, Inc. department at qualys.
Which team or department does the Technical Account Manager SME at qualys belong to?
This Technical Account Manager SME position is part of the QLYS_US Qualys, Inc. department at qualys. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Technical Account Manager SME position at qualys?
Click the "Apply Now" button on this page. You will be redirected to qualys's official application portal hosted on workday where you can submit your application directly.
Technical Account Manager SME
qualys
You'll be redirected to qualys's official application page on Workday.