Project Manager II, Fuel Services Support
PilotCompany
Full time
Support Technical Project Manager
qualys· QLYS_IN Qualys Security TechServices Private Ltd.
About this role
Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Role Overview
We are hiring a highly technical, customer-facing Technical Support Project Manager (TPM) to manage enterprise cybersecurity accounts.
This role serves as the Primary technical escalation leader and strategic advisor, driving incident resolution and overall account health within a SaaS security environment.
The ideal candidate combines deep cybersecurity expertise, strong program management skills, and proven experience managing complex enterprise escalations.
Key Responsibilities
- Own technical escalations (P1/P2) and drive cross-functional resolution with Engineering, Product, and Global Support.
- Provide detailed, transparent customer updates including technical findings, action plans, and resolution timelines.
- Lead customer governance cadence, including Weekly Operational Calls, MBRs, and QBRs from the Support Side.
- Monitor account health metrics (Time to Resolution, SLA adherence, escalation aging, RCA timelines, adoption KPIs).
- Develop and execute account recovery plans for at-risk customers.
- Replicate and validate complex customer-reported issues in technical environments.
- Proactively communicate roadmap updates, feature releases, and behavioral changes.
- Partner with Sales to support renewals, expansions, and risk mitigation strategies.
- Produce customer-facing RCAs and post-incident documentation aligned to SLAs.
Required Qualifications
- Fluency in Arabic (mandatory)
- 5+ years in cybersecurity or enterprise SaaS environments
- 5+ years in a customer-facing technical account or escalation management
- Strong knowledge of Vulnerability Management, Web Application Security, PCI/NIST
- Proven ability to manage high-impact enterprise incidents and complex stakeholder environments
- Bachelor’s or Master’s degree in Computer Science or equivalent experience
Preferred Certifications
Security+, PMP, CISM, CISSP
Prior experience with enterprise vulnerability management platforms preferred.
Frequently Asked Questions
Is the salary disclosed for the Support Technical Project Manager position at qualys?
The salary for this Support Technical Project Manager role at qualys is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Support Technical Project Manager position at qualys located?
This Support Technical Project Manager role at qualys is based in Pune. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Support Technical Project Manager role at qualys full-time or part-time?
This is listed as a Full time position. It is posted as a Support Technical Project Manager role in the QLYS_IN Qualys Security TechServices Private Ltd. department at qualys.
Which team or department does the Support Technical Project Manager at qualys belong to?
This Support Technical Project Manager position is part of the QLYS_IN Qualys Security TechServices Private Ltd. department at qualys. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Support Technical Project Manager position at qualys?
Click the "Apply Now" button on this page. You will be redirected to qualys's official application portal hosted on workday where you can submit your application directly.
Support Technical Project Manager
qualys
You'll be redirected to qualys's official application page on Workday.