Relationship Manager

Relationship Manager

Brisbane (primary) or Melbourne | Hybrid

About our Team

Our Academic Partnerships team works closely with universities and educational institutions across Australia to support teaching, learning and curriculum outcomes through trusted legal content, technology and AI-enabled solutions. We focus on long-term partnerships, retention and sustainable growth within the academic market.

If you enjoy managing existing accounts, building strategic partnerships and identifying growth opportunities, this could be the role for you.

About the Role

We are seeking an Account Relationship Specialist – Academic Partnerships to manage and grow a portfolio of university and educational institution customers within the academic market.

This role has a strong focus on relationship management and retention (approximately 80%), alongside new business and growth opportunities (approximately 20%). You will work closely with academic stakeholders to strengthen partnerships, expand product usage and support curriculum-aligned solutions.

This is a permanent, full-time position based in Brisbane (primary), with openness to Melbourne, and offers a hybrid working arrangement. Interstate travel is required as part of the role.

Responsibilities

• Maintain and grow existing academic customer relationships, driving retention and long-term value

• Identify and deliver upsell opportunities across the allocated territory, supporting overall sales targets

• Build strategic partnerships within universities beyond traditional library relationships

• Conduct virtual and in-person meetings with customers, academics, bookshops and other stakeholders

• Understand customer needs, assess product usage and engagement, and align solutions accordingly

• Maintain strong knowledge of the LexisNexis product suite, including AI-enabled offerings

• Maintain accurate CRM records and provide customer insights and feedback

Success Criteria

Achieve territory sales and retention targets through strong relationship management, while building high-quality partnerships and identifying growth opportunities that maintain customer satisfaction and loyalty.

Requirements

• Solid experience in account management, relationship management, sales or a related role

• Background or exposure to education, academia, law, or professional services (preferred)

• Strong relationship-building, communication and negotiation skills

• Confidence engaging with senior academic and institutional stakeholders

• AI fluency and willingness to work with AI-enabled products and solutions

• Valid Australian driver’s licence and ability to travel interstate as required

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous Wellbeing initiatives, Paid Parental leaves, Volunteering leaves, we will help you meet your immediate responsibilities and your long-term goals.

Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Discounted Health plan rate and Optical Assistance

• Life assurance and income protection

• Option to buy additional Annual Leave days

• Volunteer leave and wellness initiatives

• Birthday leave

• Employee Assistance Program

• Flexible working arrangements

• Benefits for you and your family

• Access to learning and development resources

• Retail discounts and cashback offers

• Global discounts and free wellbeing & learning classes

• Electric Vehicle Novated Leasing

About the Business

LexisNexis Legal & Professional provides legal, regulatory and business information and analytics that help customers increase productivity, improve decision-making and advance the rule of law around the world.

To learn more about opportunities with LexisNexis or RELX Global, join us here:

https://www.relx.com/careers/join-us

https://www.lexisnexis.com.au/en

Apply now with your CV and cover letter outlining how your background aligns with the role.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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