Service Engineer
ghobashgroup
Full time
Service Engineer
ringcentral· RingCentral Innovation India
About this role
Say hello to possibilities.
It’s not every day that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
We’re a $2 billion company that’s growing at 30+% annually and we’re expanding our Product Management Team to make sure we stay ahead of the competition.
Service Engineer
Key Responsibilities:
- Collaborate with engineers to assist in resolving technical issues.
- Interact with customers to understand and analyze their problems, providing timely and effective solutions.
- Deep dive into issues to identify bugs, troubleshoot, and perform root cause analysis.
- Work closely with the development team to understand APIs, web development concepts, and database structures.
- Provide support for product-related queries and issues, ensuring high customer satisfaction.
- Utilize your QA experience to test and validate fixes for bugs and issues.
- Contribute to continuous improvement efforts by identifying recurring issues and suggesting enhancements.
Requirements:
- 3-5 years of experience in a QA and Support role.
- Strong problem-solving skills with the ability to debug and troubleshoot issues.
- Good understanding of API, web development, and database concepts.
- Take ownership to resolve customer issues in accordance with service level agreements (SLAs) balancing speed and quality.
- Ability to interact effectively with customers and provide clear, concise communication.
- Experience working in a support background, with a focus on analyzing and resolving technical issues.
- A collaborative mindset, able to work well with engineers and other team members.
Preferred Qualifications:
- Previous experience in a service engineering role.
- Familiarity with any specific tools or technologies used in the company’s product suite.
- Basic knowledge of scripting or automation in testing environments.
Work Location: Bangalore (Hybrid)
Frequently Asked Questions
Is the salary disclosed for the Service Engineer position at ringcentral?
The salary for this Service Engineer role at ringcentral is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service Engineer position at ringcentral located?
This Service Engineer role at ringcentral is based in Bangalore, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Service Engineer role at ringcentral full-time or part-time?
This is listed as a Full time position. It is posted as a Service Engineer role in the RingCentral Innovation India department at ringcentral.
Which team or department does the Service Engineer at ringcentral belong to?
This Service Engineer position is part of the RingCentral Innovation India department at ringcentral. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Service Engineer position at ringcentral?
Click the "Apply Now" button on this page. You will be redirected to ringcentral's official application portal hosted on workday where you can submit your application directly.
Service Engineer
ringcentral
You'll be redirected to ringcentral's official application page on Workday.