Revenue Manager
ringcentral
Full time
Senior Chatbot AI Developer
ringcentral· RingCentral Innovation India
About this role
Senior Chatbot (AI) developer
We're seeking a highly skilled Chatbot Developer to join our team in building an advanced chatbot for RingCentral. This chatbot will troubleshoot technical problems and answer complex questions related to our suite of communication products. You'll need a deep understanding of Large Language Models (LLMs) and a proven ability to construct goal-oriented chatbots using advanced prompting techniques. The ideal candidate will be an expert in crafting these chatbots using the latest AI technologies and cutting-edge LLM prompting methods.
Responsibilities:
Design, develop, and implement a large, complex chatbot integrated with APIs to provide technical support for RingCentral products.
Develop advanced LLM prompts to optimize chatbot performance in troubleshooting technical issues and providing accurate, informative answers.
Construct goal-oriented conversation flows to guide users efficiently to resolutions.
Integrate the chatbot with RingCentral's systems and databases to access relevant product information and customer data.
Continuously evaluate and refine chatbot performance metrics to identify areas for improvement.
Stay abreast of the latest advancements in LLM technology and chatbot development to enhance the chatbot's capabilities.
Collaborate with product managers, engineers, and customer support teams to align chatbot development with business objectives.
Qualifications:
6 to 8 years of overall experience, 3+ years developing complex chatbots or IVAs.
Proven expertise in using Google Dialogflow CX, Yellow.ai or similar LLM platforms.
Deep understanding of Natural Language Processing (NLP) and advanced LLM prompting techniques.
Strong proficiency in scripting languages like Python or JavaScript.
Experience with API integrations and database interactions.
Excellent problem-solving, analytical, and troubleshooting skills.
Strong communication and collaboration abilities.
Demonstrated ability to build goal-oriented chatbots with a focus on task completion.
Bonus Points:
Experience with RingCentral products and their technical support processes.
Experience with cloud platforms like AWS or GCP.
Frequently Asked Questions
Is the salary disclosed for the Senior Chatbot AI Developer position at ringcentral?
The salary for this Senior Chatbot AI Developer role at ringcentral is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Chatbot AI Developer position at ringcentral located?
This Senior Chatbot AI Developer role at ringcentral is based in Bangalore, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Senior Chatbot AI Developer role at ringcentral full-time or part-time?
This is listed as a Full time position. It is posted as a Senior Chatbot AI Developer role in the RingCentral Innovation India department at ringcentral.
Which team or department does the Senior Chatbot AI Developer at ringcentral belong to?
This Senior Chatbot AI Developer position is part of the RingCentral Innovation India department at ringcentral. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Senior Chatbot AI Developer position at ringcentral?
Click the "Apply Now" button on this page. You will be redirected to ringcentral's official application portal hosted on workday where you can submit your application directly.
Senior Chatbot AI Developer
ringcentral
You'll be redirected to ringcentral's official application page on Workday.