Account Manager

We’re looking for an Account Manager to join our UK team! 

Temper is utilised by hundreds of SME businesses across the entirety of the UK to find flexible staff and manage their ever changing needs.You will be responsible for managing and growing your own portfolio across our broad base of Hospitality and Retail businesses. You’ll not only be responsible for ensuring they have the best possible experience using Temper but for maximising their usage too - we‘re looking for an account manager who knows how to grow accounts, not just keep them happy. 

You don’t need to have a purely account management background to be considered for this role; attitude and work ethic come first and we’re primarily looking for someone who is excited by our work, has a great attitude, is highly organised and knows how to prioritise. You’ll have a large portfolio to manage and we want you to decide what that looks like, requiring ingenuity, organisation and prioritization. You might have a background in operations, sales or account management - we’re open to anything as long as you understand our goals and mindset. 

You’ll be actively onboarding new clients in collaboration with our business development team, as well as continuously nurturing and hunting for growth opportunities within your portfolio - in short, you’re both a hunter and a farmer. We expect you to take responsibility for discovering your own opportunities and growing your own portfolio full of possibilities. This is a role for someone who wants to be an integral part of a growing business, and someone who thrives on driving their portfolio’s success. 

In short? We’re looking for someone with hyper-strong organisational skills who builds genuine, trusting relationships with their clients whilst also challenging them to grow with Temper. 

What you’ll do on a day to day:

• Manage your portfolio and expand your client base: this means building a strong professional relationship with your clients and staying informed about market developments so you can capitalize on opportunities and challenges.
• Proactively seek opportunities to take your portfolio to the next level - what can you see that your clients can’t? Where can you find growth?
• Understand the needs of the customer: positioning yourself as a staffing and workforce expert, you can identify and prioritize customer needs. You know how to steer the conversation with the customer in the right direction to lead to a successful outcome. 
• Coordinate with our Marketplace Success Team to ensure Temper is meeting your clients needs, including planning for longer term projects. You’ll always be looking ahead.

This role is perfect for you if you...

• Have 1-4  years of relevant commercial experience in account management, operations or sales.
• Have experience managing a long-tail or large portfolio of SMEs - ideally in a Marketplace environment
• Are organised with self discipline 
• Speak fluent  English.
• Are comfortable being uncomfortable; challenging conversations are part of what we do
• Have a commercial mindset - growth is key
• Have a ‘phone first’ attitude -  all the good conversations happen over the phone/in person - not emails!
• Are data-driven and innovative - comfortable using Looker is a plus!
• Are based in or near to London, and happy to travel further afield- you’ll be expected to be sitting down with your clients regularly, face to face
• Experience or knowledge of software such as Asana and Salesforce is a plus.

🤝 Your Future Team

You’ll join our UK Account Management team, working closely with the Head of Account Management to drive Temper’s UK growth. This role is hybrid, with two days in the office each week. The rest of the time, you can work wherever you wish. We operate with a work-hard, win-hard attitude and you’ll have the freedom to run your own portfolio, backed by a team that celebrates success and moves quickly together.

🎁 Perks & Benefits

• Flexible working (for real). Some of us want to get out of bed early, others are night owls - we focus on results, not on what time you start or where you do your work.
• Unlimited vacation days. As long as you get a thumbs-up from your manager, you can always take vacation days to rest and recoup your energy.
• Company Equity Plan (SARs). We want everyone at Temper to Own It and be part of our growth and success!
• Pension scheme. You will be eligible to be enrolled into our pension plan.
• Learning & Developing budget. Once a year you’ll receive a generous personal budget to develop your skills.
• Personal well-being budget. Annually you have access to a well-being budget - we provide a dedicated budget in order to bring your best self to work every day!
• Travel expenses if you come to the office. Additionally, we have great lunch options waiting for you too!
• Home working allowance. Plus a home office budget for a comfy desk chair, laptop, and whatever else you need.
• Remote workplace facilitation. We facilitate the possibility to rent a desk/space at a co-working space for a limited amount of cost. Our aim is to encourage people, who work remotely, to rent a desk in an inspiring and energizing environment.
• Flexible bank holidays. In order to nurture an inclusive work environment, we offer the possibility to exchange bank holidays to match your own culture, heritage, and traditions.
• Temper Summits. We believe in fostering a strong sense of community and knowledge-sharing. We share to succeed! Regardless of where you are based, twice a year we gather for the Temper Summits bringing the whole team together to collaborate, learn, and have some fun!

🚀 Why Temper?

Are you passionate about helping people adjust work to fit their lives, not the other way around? At Temper, our mission is to revolutionise the labour market with technology, making it fairer, more accessible, and efficient. We empower the new generation of workers who crave flexibility and control over when and where they work— by providing them with a solution right at their fingertips!

What makes our platform successful is that it is built around our users’ needs - We do it for them! We take pride in our user-centric approach, constantly evolving to meet their demands and exceed expectations. Our goal is to give businesses a tool that lets them easily connect with great people looking for flexible shift work.

At Temper, every team member has the opportunity to make a significant impact. Our core value, "We Own It," drives our culture (quite literally, as you will see in our equity plan). We believe in empowering you to take ownership and responsibility, so that together, we can take Temper to the next level.

Our unique culture is proudly embodied by our colleagues at Temper. With over 17 nationalities represented, we embrace remote work across more than 10 countries, alongside our bustling offices in Amsterdam and London. Several times a year, we come together to connect, share knowledge, and foster our vibrant community.

Join us on this exciting journey as we redefine the future of work! Your passion and dedication will shape the way millions approach their careers worldwide.