Community Support Coordinator - PD

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Department:

The Community Support Coordinator drives the 40-foot Mobile Clinic to and from designated areas, sets up the clinic for service, maintains the unit, provides patient intake/registration, and serves as a support liaison to the community. This role will focus on prioritizing patient experience. The coordinator also provides non-clinical support to clinicians as needed. The coordinator must display excellent customer service by identifying and exceeding the needs of staff, patients, and community partners.

• Must be able to safely operate and drive a 40-foot vehicle to and from designated areas, complying with all motor vehicle codes and regulations.

• Must become familiar with vehicle operations - setting-up, operating, and preparing mobile clinic for use at designated sites.

• Fuels vehicle, fills water tanks, and wash as needed.

• Assists in maintaining the mobile clinic vehicle by overseeing preventative maintenance functions, including performing daily/weekly/monthly vehicle checks for damage, equipment failures, and safety issues.

• Coordinates repairs and maintenance with local mobile vehicle service centers.

• Performs physical labor related to the vehicle.

• Prepares the mobile clinic to receive patients and visitors.

• Provides patient intake/registration and provide outreach and engagement to people in the communities where the mobile clinic is providing services.

• Assist with patient referrals and patient follow-up calls.

• Provide non-clinical support as needed to clinicians.

• Supervises use of mobile  clinic at health fairs and other community events during evenings and weekends, as assigned.

• Displays a respectful, non-judgmental, and compassionate manner with patients and staff at all times.

• Demonstrates excellent customer service by identifying and exceeding needs of staff, patients, and community partners.

• Serves as on-site liaison to contacts at locations where the mobile clinic provides services.

• Provides a warm, friendly, and welcoming environment to patients and the community.

• Responsible for food distribution and tracking including submitting EFAP Reports to the Food Bank for Monterey County.

• Provide additional information regarding free relatable resources while engaging with the community.

• Recommend opportunities to improve the patient experience.

• Document patient testimonials through pictures, video, statements. Ensure that the release forms are understood and signed.

• Serves as a professional representative of SVH.

• Attends regularly scheduled staff meetings.

• Adheres to all HIPPA regulations.

• Performs other duties as assigned.

• Must be available to work occasional weekends based on departmental needs

Education:   High School Diploma or GED required.

Licensure: Current California Driver’s License required. Current BLS/Healthcare Provider status as per American Heart Association standards required. New hires/transfers have six (6) months to obtain.

Experience: Two (2) years’ experience in driving large vehicles required.

Language: Bilingual – English/Spanish required.

Essential Technical/Motor Skills: This position requires physical and communication skills.

Interpersonal Skills: Ability to build strong community relationships.

Pay Range: The hourly rate for this position is $38.17 - $47.71. The range displayed on this job posting reflects the target for new hire salaries for this position. 

Job Specifications:

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!