Global Post Development Manager

The Global Post Development Manager is responsible for leading, supporting, training, and guiding globally distributed technical teams delivering CNC post processors for GibbsCAM. The role ensures consistent quality, technical excellence, and customer‑ready solutions while enabling teams, resellers, and customers through clear communication.

This position combines technical leadership, people management,  process ownership, and cross‑functional collaboration. This position contributes to ensure that GibbsCam's operations remain competitive, scalable, and tightly aligned with evolving customer and market expectations.Management line and team: This position reports to GibbsCAM President

Key Accountabilities

Technical Oversight & Execution

• Define and drive the global CNC post processors strategy for development, validation, and support, ensuring alignment on on GibbsCAM business objectives and product roadmap.

• Ensure technical execution with defined standards, architecture, and quality expectations

• Establish clear service-level commitments and monitor performance against agreed response times, resolution rates, and customer satisfaction benchmarks.

• Define, implement, and continuously improve efficient and scalable service delivery processes across all regions and customer segments.

• Promote operational best practices, process standardization, tooling adoption, and a culture of continuous service improvement.

• Identify and evaluate emerging technologies (e.g., AI-driven development …) to determine their strategic fit, scalability, and readiness for integration within the global product portfolio.

• Guide teams on complex CNC platforms (multi‑axis, mill‑turn, Swiss‑type, advanced machine kinematics)

• Act as escalation point for technically complex or high‑impact issues

People Management & Leadership

• Design the right global organization aligned with the long-term strategy and ensure teams’ skills are aligned with current and future needs.

• Lead, motivate, and develop global technical teams, fostering a high-performance, customer-centric, and accountable culture Set clear objectives and expectations, provide coaching, conduct performance reviews, and ensure the team reaches its full potential.

• Support hiring, onboarding, and continuous capability development

• Foster motivation, collaboration and develop team across regions, cultures, and time zones

Process & Quality

• Support continuous improvement of workflows, documentation, and development practices

• Promote consistency, efficiency, and reliability across global teams

• Balance priorities to ensure to reach required technical quality and delivery commitments

Required Qualifications

Education & Experience

• Bachelor’s degree in Engineering, Manufacturing, Computer Science, or equivalent experience

• Proven leadership experience managing technical professionals in an engineering or software environment

• Demonstrated hands‑on experience with CNC machines, including CNC programming

• Exposure to AI-assisted support tools, LMS platforms, CRM and service management systems, or CAD/CAM and manufacturing software ecosystems.

Technical Knowledge

• Strong understanding of CNC machining processes, G‑code, post processing, and machine behavior

• Practical familiarity with machining technologies such as milling, turning, mill‑turn, and Swiss machining

• Ability to review and guide technical work without requiring daily hands‑on coding

Preferred / Desirable Qualifications

• Experience using GibbsCAM (strong advantage)

• Prior role as a CAM Application Engineer (highly desirable)

• Experience working with resellers, OEMs, or manufacturing customers

• Exposure to automation, advanced manufacturing, or digital manufacturing workflows

Leadership Behavior Expectations

• Strategic mindset with strong execution focus.

• High degree of leadership maturity, resilience, and cross-cultural collaboration.

• Ability to balance operational excellence, business priorities, and people development.

• Comfortable operating in a global, matrix organization.

• Leads through influence, expertise, and clear prioritization

• Develops people and promotes knowledge sharing

• Demonstrates accountability, professionalism, and ethical conduct

• Travel: Willingness and ability to travel up to 30% globally to customer sites, regional offices, leadership meetings, and key cross-functional workshops.

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