Supervisor, Investor Services

SEI Investments is a leading global provider of asset management and investment technology solutions.  The company’s innovative solutions help corporations, financial institutions, financial advisors, and affluent families create and manage wealth. SEI is a people focused organization which encourages and recognizes employee development as being a critical component in the provision of excellent client service. An open, collaborative and detail oriented environment underpins this business objective.

Whilst the parent company has its principal offices in the United States, the SEI Group comprises operating subsidiaries in the EU, UK, Cayman Islands and Canada. The SEI Group’s operations in Ireland are carried out through three entities based in Dublin that conduct the Group’s business of managing proprietary UCITS and AIF funds, as well as providing administration and depositary services to funds established by third party investment managers.  

Position Description:

This Supervisory position is within the Investor Services unit of SEI. This individual will be required to work closely with other members of the Investor Services Team to help grow a dedicated team in a high growth area of SEI.  This individual will be responsible for interacting with all levels of professionals both internally and externally.  Candidates must have a good understanding of Private Market Alternatives structures and related investment types and will ultimately be the main day to day contact for a number of Private Market Investor Services clients. 

What you’ll do:

• Serve as main daily client operational contact for a number of PM clients.

• Develop relationships with all client contacts including investment professionals, investors, lawyers, auditors and banking personnel.

• Supervise staff on systems, processing, procedures and job responsibilities.

• Train, coach and mentor new employees, develop and motivate staff within their team.

• Provide input and feedback regarding employees’ ongoing performance / development / performance appraisals.

• Review and approve work performed by analysts.

• Work closely with the fund accounting team, as well as other Investor Services teams, and be willing to assist in crossover duties.

• Review or prepare capital call and distribution calculations and notices.

• Review or prepare Investors Capital Statements and relevant calculations.

• Assist in coordinating annual fund audits.

• Problem, error and query resolution on a timely basis (with documentation).

• Meet all reporting deliverables.

• Enforce adherence to department procedures, service standards and specified deadlines.

• Idea generation and ongoing assessment and improvement of operational service model.

• Maintain a good working relationship with external clients as well as with internal relationship managers and other business units within SEI.

• Assist in the development and implementation of departmental procedures.

• Carry out all duties assigned to your role under the Company’s Safety Statement, to ensure Health, Safety and Well Being for all employees for whom you have responsibility. 

• Work on Projects / Adhoc tasks as required.

• Ensure succession planning process in place and operational within department through identification and development of high potential personnel.

• Champion HR policies and ensure all are applied and maintained.

What you bring to the table:

• At least five years’ experience in a Fund Administration role with at least two of those working in a Private Market role.

• Experience in working on a Private Market system, preferably Investran.

• Have a strong knowledge of Private Markets structures and regulatory requirements.

• Have experience in reviewing Limited Partnership Agreements and OM’s.

• Experience in supervisory skills and/or coaching / mentoring.

• Fluency in English Language (both verbal and written) essential.

• Third Level Degree in Finance or related field.

Attributes we value:

• Strong oral, written communication and presentation skills.

• Strong Coordination and Relationship Management skill.

• Strong organizational and administrative skills.

• Individual who takes initiative and ownership of assigned responsibilities.

• Positive ‘can do’ attitude with excellent problem solving skills.

• Detail-oriented.

• Team player.

• Excellent interpersonal and customer service skills.

• Ability to multi-task, prioritize work and manage time to maximize efficiency and to meet strict deadlines.

• Flexible / Adaptable.

Benefits you can expect:

Healthcare for yourself, your spouse and any dependents under 18 years old. Pension Scheme, Life Assurance & Group Income Protection. Education Assistance, Sports Club Supplement, Tax Saver Travel Benefits, 2 Paid Volunteer Days per year, Employee Share Participation Scheme and Competitive Family & Annual Leave Entitlements. We are focused on ensuring a healthy work-life balance and offer hybrid working model and flexible working hours.

SEI is an Equal Opportunity Employer and so much more…

We recognize that our people are our most valuable asset and are (literally) invested in your success; we know that a healthy, happy and motivated workforce is key to our continued growth. We are focused on ensuring a healthy work-life balance and offer our employees benefits which include private medical care for you and your family, educational assistance scheme and actively encourage work life balance.

AI Acceptable Use in the application and interview process:

SEI acknowledges the growing integration of artificial intelligence (AI) tools into individuals’ personal and professional lives.  If you intend to incorporate the use of any AI tools at any stage of the application and/or interview process, please ensure you have reviewed and adhere to our AI use guidelines.