Commercial Service Technician IV

Welcome!

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Responsible for the complete and satisfactory installation of commercial (5+ tons) HVAC equipment and accessories. Oversees the work of Install Helpers to ensure work is performed correctly. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Works under the direction of the Field Supervisor or General Manager.

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Duties and Responsibilities: 

• Works under minimal supervision to install HVAC equipment and accessories 
• Installs heating, air conditioning, ventilation, and refrigeration equipment, as well as accessories, in accordance with company requirements and manufacture specifications.  As needed, performs limited diagnostics 
• Designs, fabricates, and installs various ducts and duct fittings as required 
• Performs start-ups on air conditioning and heating systems and other components 
• Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction 
• Promotes products and services to the customer.  Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit 
• Responsible for delivery and removal of equipment needed to complete the installation work 
• Ensures company property, vehicles, and tools are being properly used, maintained, and accounted for  
• Completes all paperwork in a neat, accurate, thorough, and timely manner.  Collects payment from customer   
• Represents the company professionally, honestly, and ethically in all business matters and concerns 
• Responsible for keeping installation vehicle clean and neat both inside and outside in keeping with the company’s professional image 
• Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to branch, and orders/replenishes vehicle stock as needed 
• Performs similar/other duties as needed or assigned 

Health and Safety Roles and Responsibilities: 

• Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately 
• Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately 
• Corrects substandard acts or conditions within area of control 
• Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s) 
• Never removes or renders ineffective safety guards, devices, or clothing prescribed to be in place or worn 

• Complies with the general rules as prescribed by company program(s) procedure(s) 
• Operates devices or equipment as prescribed by company program(s) or procedure(s)  
• Participates in any safety initiatives, teams, or committees 
• Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately 
• Provides input on developing safety initiatives and plans to eliminate exposure that could cause accidents 

• Does not perform any act that may endanger the safety or well-being of others 
• Does not engage in any pranks, contests, or rough boisterous behavior  
• Works in compliance with applicable legislative requirement 

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Minimum Experience: 8+ years Minimum Education: High School Diploma/GED

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Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisition@serviceexperts.com