Assistant General Manager II
serviceexperts
Full time
Assistant General Manager II
serviceexperts· 2232 Service Experts, LLC Air Engineers
About this role
Welcome!
The Assistant General Manager leads the Field Management team by defining objectives, priorities and deadlines required to meet short term goals and objectives. Is responsible for the success of each team member. Typically manages the work efforts of supervisors/individual contributors.
Key Responsibilities:
- Implements organizational policies and goals in conjunction with the General Manager
- Coordinates activities of service departments like Sales, Maintenance, Installation, etc. to drive operational efficiency
- Assists with leading a successful Sales Team
- Assists with budget analysis and setting profitability goals
- Helps ensure payroll processes are accurate and on time
- Trains and monitors Customer Service Specialists on booking rates, call volumes and service levels
- Manages dispatchers and technician scheduling to maximize call volume/capacity
- Ensures Health, Safety and Environmental processes are followed
- Analyzes customer satisfaction feedback and follows up appropriately
- Supports the General Manager on sales goal planning and tracking
- Helps develop ongoing performance feedback and counseling for employees
- Adheres to HR standards and guidelines on reviews, counsel and discipline
Qualifications:
- Bachelor’s Degree in Business, Operations or related field
- 5+ years experience in the HVAC industry including sales, installation and service
- Supervisory experience required
- Excellent customer service and communication abilities
- Strong technical troubleshooting skills
- Valid driver’s license
What Do We Offer You as a Service Experts Employee? Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs, including:
- Competitive Pay with incentive opportunities
- Paid Time Off and Company Holiday Pay
- Medical, Dental, and Vision Insurance programs
- 401(k) Retirement Savings Plan with company matching contributions
- Life Insurance and disability insurance options
- Supplemental benefit programs
- World Class Training opportunities through our Experts University
- Career Development opportunities
Minimum Experience: 6+
Years Minimum Education: Bachelor's Degree
Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.
Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisition@serviceexperts.com
Frequently Asked Questions
Is the salary disclosed for the Assistant General Manager II position at serviceexperts?
The salary for this Assistant General Manager II role at serviceexperts is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Assistant General Manager II position at serviceexperts located?
This Assistant General Manager II role at serviceexperts is based in Jacksonville, Florida. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Assistant General Manager II role at serviceexperts full-time or part-time?
This is listed as a Full time position. It is posted as a Assistant General Manager II role in the 2232 Service Experts, LLC Air Engineers department at serviceexperts.
Which team or department does the Assistant General Manager II at serviceexperts belong to?
This Assistant General Manager II position is part of the 2232 Service Experts, LLC Air Engineers department at serviceexperts. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Assistant General Manager II position at serviceexperts?
Click the "Apply Now" button on this page. You will be redirected to serviceexperts's official application portal hosted on workday where you can submit your application directly.
Assistant General Manager II
serviceexperts
You'll be redirected to serviceexperts's official application page on Workday.