Residential Sales Consultant
serviceexperts
Full time💰 USD 90K–120K
Customer Service Represntative II
serviceexperts· 2240 Service Experts Heating & AC LLC
About this role
Welcome!
The Customer Service Representative II requires basic knowledge of job procedures and tools obtained through work experience to complete routine and standard projects and assignments within the Customer Service family. Works under general supervision.
- Assists customers by promptly and professionally addressing a wide range of inquiries, concerns, and issues.
- Demonstrates expertise in resolving customer complaints, effectively handling complex cases, and ensuring customer satisfaction through advanced support and escalation procedures.
- Records customer interactions and transactions with precision in the customer support database, ensuring accurate reference and tracking.
- Provides comprehensive guidance to customers, utilizing in-depth troubleshooting steps to diagnose and resolve technical issues effectively.
- Educates customers on product features, functionalities, and usage, delivering detailed information to enhance their understanding and optimize their experience.
- Demonstrates proficiency in processing customer orders, returns, and exchanges efficiently, ensuring accuracy and strict adherence to company policies and procedures.
- Collaborates with cross-functional teams, including sales and technical support, to expertly address complex customer inquiries or problems, providing comprehensive solutions.
- Proactively keeps customers well-informed about product updates, new releases, or relevant changes, demonstrating a high level of expertise in enhancing their usage and experience.
Minimum Experience: 4+Years Minimum Education: High School Diploma/GED
Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.
Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisition@serviceexperts.com
Frequently Asked Questions
Is the salary disclosed for the Customer Service Represntative II position at serviceexperts?
The salary for this Customer Service Represntative II role at serviceexperts is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Represntative II position at serviceexperts located?
This Customer Service Represntative II role at serviceexperts is based in Richardson, Texas. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Represntative II role at serviceexperts full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Represntative II role in the 2240 Service Experts Heating & AC LLC department at serviceexperts.
Which team or department does the Customer Service Represntative II at serviceexperts belong to?
This Customer Service Represntative II position is part of the 2240 Service Experts Heating & AC LLC department at serviceexperts. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Represntative II position at serviceexperts?
Click the "Apply Now" button on this page. You will be redirected to serviceexperts's official application portal hosted on workday where you can submit your application directly.
Customer Service Represntative II
serviceexperts
You'll be redirected to serviceexperts's official application page on Workday.