Power BI / Microsoft Fabric Architect (Hybrid)
signetjewelers
Full time
Analyst DO IV
signetjewelers· Sterling Jewelers Inc.
About this role
We have many opportunities available on our other career site pages. Click here to link to our careers page!
Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us!
The Technical Business Analyst IV serves as the liaison between business stakeholders and technical teams, driving requirements gathering, system analysis, solution design, testing, and production support activities. This role is responsible for understanding business processes, analyzing system functionality, and translating business needs into detailed functional and technical requirements that support development, testing, and implementation efforts.The ideal candidate has strong Salesforce experience, excellent analytical skills, and the ability to work effectively with business users, developers, testers, and vendors. Experience with Contact Center as a Service (CCaaS) platforms is a plus.
KEY RESPONSIBILITIES:
- Lead requirements gathering sessions with business stakeholders and technical teams
- Perform detailed system analysis to support solution design, impact assessments, troubleshooting, and root cause analysis
- Translate business needs into clear, detailed requirements that are actionable for developers, testers, and support teams
- Analyze system integrations, data flows, business rules, and technical dependencies to identify impacts of proposed changes
- Use SQL to analyze data, validate business rules, support requirements analysis, and troubleshoot production issues
- Use tools such as Postman to validate APIs, troubleshoot integrations, and support testing activities
- Collaborate with Salesforce administrators, developers, architects, QA teams, and vendors to deliver scalable solutions
- Support Agile project delivery, including backlog refinement, testing, user acceptance testing (UAT), and release validation
- Monitor project progress, communicate risks and issues, and maintain project documentation
- Investigate production issues and coordinate resolution efforts with business and technical teams
- Assist with end-user training, adoption, and post-production support
KEY QUALIFICATIONS:
- Bachelor's degree in Information Systems, Computer Science, Business, or equivalent experience with 5+ years of Business Analyst, Business Systems Analyst, or Technical Business Analyst experience
- 3+ years of Salesforce experience, preferably with Service Cloud and related customer service solutions
- Experience creating requirements that support both business objectives and technical implementation
- Understanding of system integrations, APIs, data flows, and software development lifecycle (SDLC) methodologies
- Working knowledge of cloud platforms such as AWS or Azure and general cloud architecture concepts
- Strong communication, problem-solving, and stakeholder management skills
- Experience with CCaaS platforms (Genesys, Amazon Connect, NICE CXone, Five9, LivePerson, or similar), preferred
- Experience supporting Salesforce integrations and customer service technologies, preferred
- Salesforce certifications (Administrator, Business Analyst, Service Cloud Consultant, or similar), preferred
- Experience working in AWS or Azure environments supporting enterprise applications and integrations, preferred
BENEFITS AND PERKS:
- Comprehensive healthcare, dental, and vision insurance to keep you and your family covered that is active on day 1 of employment
- Generous 401(k) matching after just one year to help secure your financial future
- Ample paid time off, plus seven holidays to recharge and unwind
- Exclusive discounts on premium merchandise just for you
- Dynamic Learning & Development programs to support your growth
- And more!
Frequently Asked Questions
Is the salary disclosed for the Analyst DO IV position at signetjewelers?
The salary for this Analyst DO IV role at signetjewelers is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Analyst DO IV position at signetjewelers located?
This Analyst DO IV role at signetjewelers is based in Support Center - Akron, OH. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Analyst DO IV role at signetjewelers full-time or part-time?
This is listed as a Full time position. It is posted as a Analyst DO IV role in the Sterling Jewelers Inc. department at signetjewelers.
Which team or department does the Analyst DO IV at signetjewelers belong to?
This Analyst DO IV position is part of the Sterling Jewelers Inc. department at signetjewelers. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Analyst DO IV position at signetjewelers?
Click the "Apply Now" button on this page. You will be redirected to signetjewelers's official application portal hosted on workday where you can submit your application directly.
Analyst DO IV
signetjewelers
You'll be redirected to signetjewelers's official application page on Workday.