Billing Analyst
spscommerce
Full time💰 USD 24–29
Billing Analyst
spscommerce· SPS Commerce, Inc Beijing Representative Office
About this role
Description:
SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain!
Position Summary:
Job Summary: The Billing Analyst will engage with customers to respond to their inquiry using established and documented processes to bring escalated cases and any complex cases to a resolution while focusing on providing a positive experience to our customer.Essential Responsibilities / Duties
- Utilize processes, tools, and resources to respond to customer inquiries, educate customers, troubleshoot issues, provide resources, understand the Voice of the Customer, and a timely resolution
- Create a positive, empathetic internal and external customer experience with each interaction
- Resolve escalated inquiries and any other inquiries related to an invoice, payment, account, cancellation, or similar inquiry
- Spot patterns of customer inquiries; analyze root cause; act transactionally and think relationally; share insights with team/leader to close opportunity gaps
- Document customer interactions, key findings, progress, and insights in Salesforce
- Facilitate problem identification, research, and timely follow-up to an ultimate resolution
- Collaborate with appropriate internal individuals or teams, as necessary
- Refer and/or escalate cases to the appropriate internal individuals or teams
Minimum Requirements
- Bachelor’s degree plus at least 1 year of related experience; or equivalent combination of education and experience
- Problem-solving and investigative mindset while being curious and having a customer-centric focus
- Professional and customer centric slant on verbal and written communication skills
- Proven competence with Microsoft Office (e.g., Word, Excel, PowerPoint, Outlook)
Preferred Experience
- Prior customer service experience in any industry
- Demonstrated abilities and comfort to navigate a variety of platforms (e.g., Salesforce, VersaPay, MS Dynamics NAV)
Location:
This role follows a hybrid work model, with regular in-office presence required at our Beijing office.
What We Offer:
At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role. The salary range for this role considers several factors, including education, relevant skills, work history, certifications, location, and more.
The annual salary range for this role is: 129,260CNY- 179,610CNY. The actual salary offered will be determined based on the factors listed above and may fall anywhere within the range.
SPS Commerce offers a comprehensive benefits package designed to support employees’ health, well-being, and financial security. Benefits are country-specific and aligned with local laws and market practices.
Commitment to our Employees:
At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.
We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Frequently Asked Questions
Is the salary disclosed for the Billing Analyst position at spscommerce?
The salary for this Billing Analyst role at spscommerce is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Billing Analyst position at spscommerce located?
This Billing Analyst role at spscommerce is based in CH Beijing Office. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Billing Analyst role at spscommerce full-time or part-time?
This is listed as a Full time position. It is posted as a Billing Analyst role in the SPS Commerce, Inc Beijing Representative Office department at spscommerce.
Which team or department does the Billing Analyst at spscommerce belong to?
This Billing Analyst position is part of the SPS Commerce, Inc Beijing Representative Office department at spscommerce. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Billing Analyst position at spscommerce?
Click the "Apply Now" button on this page. You will be redirected to spscommerce's official application portal hosted on workday where you can submit your application directly.
Billing Analyst
spscommerce
You'll be redirected to spscommerce's official application page on Workday.