Office Operations Manager
Weekday AI
Full time
Service Operations Manager
synnex· TD SYNNEX Germany GmbH & Co. OHG 6
About this role
About TD SYNNEX
TD SYNNEX is a Fortune 500 global company operating in more than 100 countries with a diverse workforce of over 22,000 employees.
As one of the world’s leading IT distributors and solutions aggregators, we connect technology vendors, resellers, and customers to deliver innovative IT solutions that power digital transformation and enable businesses to operate securely and efficiently.
About the Role
TD SYNNEX is looking for an experienced IT Service Operations Manager to lead the operational excellence of business-critical digital platforms across the enterprise.
This is a hybrid leadership role combining people management with hands-on operational responsibilities. While you will lead and develop a team of Service Operations Engineers, you will also remain actively involved in Major Incident Management, operational governance, service improvements, and cross-functional collaboration to ensure the reliability, availability, and performance of critical business services.
Acting as the primary leader during Major Incidents, you will coordinate Engineering, Product, Infrastructure, Architecture, Security, Vendors, and Business stakeholders to restore services quickly, minimize business impact, and drive continuous operational improvement.
Working closely with global technology teams, you will help mature IT Service Management (ITSM) and Site Reliability Engineering (SRE) practices through automation, observability, and operational excellence.
About the Team
You will join a global IT organization responsible for delivering stable, secure, and scalable technology services that support TD SYNNEX's digital platforms and business operations.
The team focuses on:
Ensuring high availability and performance of critical production services.
Driving operational excellence through standardization and automation.
Leading Major Incident Management and continuous service improvement.
Partnering with engineering teams to improve service reliability and operational readiness.
Delivering high-quality IT services aligned with business priorities.
Key Responsibilities
Lead IT Service Operations to ensure the availability, performance, reliability, and security of production services.
Manage and develop a team of Service Operations Engineers while remaining actively involved in Major Incident Management and operational decision-making.
Drive Incident, Problem, and Change Management processes aligned with ITIL v4 best practices.
Partner with Engineering, Product, Infrastructure, and Business teams to improve service reliability and operational readiness.
Monitor production environments using observability tools and drive proactive issue resolution.
Identify and implement automation and continuous improvement initiatives.
Track key operational KPIs including SLA compliance, MTTR, and service availability.
Manage third-party vendors, maintain operational documentation, and provide regular service performance reporting.
Knowledge, Skills and Experience
Required
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent experience).
6+ years of experience in IT Operations, Service Management, SRE, or DevOps environments.
3+ years leading Service Operations, Incident Management, or technical operations teams.
Experience managing Major Incidents in complex enterprise environments.
Strong knowledge of ITIL v4, cloud platforms (Azure, AWS, or GCP), microservices, APIs, and distributed systems.
Experience with observability and log management tools (e.g., Dynatrace, Datadog, Prometheus, Splunk, ELK).
Familiarity with CI/CD, Kubernetes, containerized environments, and DevOps practices.
Excellent leadership, stakeholder management, communication, and analytical skills.
Preferred
ITIL v4 Foundation certification.
Experience with ServiceNow or similar ITSM platforms.
Experience in large enterprise or global IT environments.
Knowledge of automation, Site Reliability Engineering, and outsourced service operations.
What We Offer
We provide competitive compensation with annual salary reviews.
We value continuous learning and offer clear career progression opportunities.
Remote or hybrid work flexibility.
Comprehensive benefits including health insurance, paid leave, retirement plans, and more.
Certified Workplace Excellence: Work in a certified Great Place to Work.
At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.
What’s In It For You?
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Don’t meet every single requirement? Apply anyway.
At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!
Frequently Asked Questions
Is the salary disclosed for the Service Operations Manager position at synnex?
The salary for this Service Operations Manager role at synnex is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service Operations Manager position at synnex located?
This Service Operations Manager role at synnex is based in 4 Locations, Barcelona, Spain, Basingstoke, United Kingdom, Krakow, Poland, Warsaw, Poland. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Service Operations Manager role at synnex full-time or part-time?
This is listed as a Full time position. It is posted as a Service Operations Manager role in the TD SYNNEX Germany GmbH & Co. OHG 6 department at synnex.
Which team or department does the Service Operations Manager at synnex belong to?
This Service Operations Manager position is part of the TD SYNNEX Germany GmbH & Co. OHG 6 department at synnex. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Service Operations Manager position at synnex?
Click the "Apply Now" button on this page. You will be redirected to synnex's official application portal hosted on workday where you can submit your application directly.
Service Operations Manager
synnex
You'll be redirected to synnex's official application page on Workday.