Operator magazynu / Magazynier
synnex
Full time
Technical Support Analyst L1
synnex· Westcon Mexico, S.A. de C.V.
About this role
Overview
We are looking for a Technical Support Engineer I to provide Level 1 support for network security solutions, primarily focused on Palo Alto Networks environments. This role requires strong English communication skills, foundational experience with firewalls, and availability to work an evening schedule supporting U.S.-based customers.
Key Responsibilities
- Provide Level 1 technical support (break-fix) for firewall and network security environments
- Troubleshoot and resolve issues related to:
- Firewall configurations and policies
- VPN connectivity and tunnel setup
- Network access and connectivity issues
- Handle incoming technical requests and incidents from customers
- Support users with configuration changes (e.g., website blocking, access restrictions)
- Escalate complex cases to higher support tiers when needed
- Follow internal knowledge bases, documentation, and vendor resources to resolve incidents
- Maintain clear and professional communication with customers in English
- Document incidents, resolutions, and troubleshooting steps
Required Qualifications
- 1–2 years of experience in technical support or network support roles
- Hands-on experience with firewalls (preferably Palo Alto Networks)
- Also considered: Fortinet, SonicWall, Checkpoint, or similar
- Basic knowledge of:
- VPN technologies
- Network connectivity and troubleshooting
- Advanced / fluent English (mandatory)
- Ability to handle technical conversations with U.S. customers
- Strong problem-solving and customer service skills
- Ability to work in a fast-paced, support-oriented environment
Preferred Qualifications
- Experience supporting customers in a call center or service desk environment
- Exposure to enterprise environments
- Certifications in networking or security (nice to have)
At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.
What’s In It For You?
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Don’t meet every single requirement? Apply anyway.
At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!
Frequently Asked Questions
Is the salary disclosed for the Technical Support Analyst L1 position at synnex?
The salary for this Technical Support Analyst L1 role at synnex is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Technical Support Analyst L1 position at synnex located?
This Technical Support Analyst L1 role at synnex is based in Alcaldía Benito Juarez, Mexico. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Technical Support Analyst L1 role at synnex full-time or part-time?
This is listed as a Full time position. It is posted as a Technical Support Analyst L1 role in the Westcon Mexico, S.A. de C.V. department at synnex.
Which team or department does the Technical Support Analyst L1 at synnex belong to?
This Technical Support Analyst L1 position is part of the Westcon Mexico, S.A. de C.V. department at synnex. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Technical Support Analyst L1 position at synnex?
Click the "Apply Now" button on this page. You will be redirected to synnex's official application portal hosted on workday where you can submit your application directly.
Technical Support Analyst L1
synnex
You'll be redirected to synnex's official application page on Workday.