Customer Service Representative
farmboyinc
Full time
Customer Service Representative
tmctransĀ· Annett Holdings, Inc
About this role
Job Description:
PRIMARY FUNCTION:
The primary function of a Customer Service Rep is to manage ongoing relationships with customers within a designated area by accepting freight, resolving issues, and maintaining customer requirements.
DUTIES AND RESPONSIBILITIES:
ā¢ Develop and maintain relationships with customers
ā¢ Obtain and upkeep driver and company productivity goals are being met
ā¢ Review a list on incoming trucks while speaking directly with customers to take load information and book freight on all available trucks
ā¢ Ability to maintain assigned territory of customers
ā¢ Maintain and log pre-booked freight that cannot be immediately assigned
ā¢ Contact new and existing customers to solicit additional freight, as necessary to load trucks within the designated area
ā¢ Research and resolve customer inquiries and problem
ā¢ Effectively communicate with customers, sales, fleet managers, and other internal personnel
ā¢ Participate in total quality management and process improvement teams
ā¢ Utilize web-based technology to gather and track operation data
ā¢ Enter customer data and shipping instructions into a computer database
MINIMUM QUALIFICATIONS/EXPERIENCE:
ā¢ Four-year degree, preferably in Transportation and Logistics and/or relevant experience
ā¢ Fluent in keyboard proficiency and 10-key
ā¢ Ability to plan, organize, be attentive to detail and possess a strong problem-solving skill
ā¢ Strong customer solicitation skills
ā¢ Excellent interpersonal skills
ā¢ Ability to function in a fast-paced work environment and tolerate stress
ā¢ Ability to write routine reports and correspondence
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:
ā¢ Must be able to sit and use a telephone and computer simultaneously for extended periods of time
ā¢ Must be able to speak and hear clearly in a high volume telephone environment
TMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Frequently Asked Questions
Is the salary disclosed for the Customer Service Representative position at tmctrans?
The salary for this Customer Service Representative role at tmctrans is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Representative position at tmctrans located?
This Customer Service Representative role at tmctrans is based in Corporate Office. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Representative role at tmctrans full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Representative role in the Annett Holdings, Inc department at tmctrans.
Which team or department does the Customer Service Representative at tmctrans belong to?
This Customer Service Representative position is part of the Annett Holdings, Inc department at tmctrans. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Representative position at tmctrans?
Click the "Apply Now" button on this page. You will be redirected to tmctrans's official application portal hosted on workday where you can submit your application directly.
Customer Service Representative
tmctrans
You'll be redirected to tmctrans's official application page on Workday.