Licensing Supervisor

Help us insure it

Tokio Marine HCC is a global industry-leading specialty insurance group, backed by the strength and stability of the Tokio Marine Group. Offering over 100 classes of specialty insurance, we empower clients to pursue opportunities confidently through our “Mind Over Risk” philosophy. More than an insurance company, we are an organization built on innovation, unity, and trust.

At our core, we are Always Advancing, driven by innovation and an entrepreneurial spirit that keeps us moving forward. Our people are Experts in Tomorrow, using curiosity and smart working to anticipate what’s next. With a culture rooted in Reaching Out, we foster genuine collaboration and support, ensuring every individual has the opportunity to succeed and make a difference.

Role Overview

Supervise the licensing process to ensure compliance with all applicable state-specific regulations as they pertain to business written on TMHCC Life paper (TMHCC Stop Loss Group and TMHCC Specialty Group). Monitor and communicate state licensing regulation changes, communicate those changes to all impacted departments, and initiate changes in licensing/appointment processes as needed. Maintain customer-focused working relationships with regional office personnel, management, other TMHCC departments and producers.

What You Bring

• 5 years of experience in Licensing

• Bachelor's Degree

• Provide guidance, development, and training to ensure quality work from licensing team.

• Develop and implement improvements as needed to streamline the onboarding process to improve the overall producer experience.

• Remain current on compliance issues, regulatory requirements, and company procedures. Monitor updates on regulatory changes to state-specific requirements. Evaluate the impact to our licensing/appointment processes. Implement changes as needed to remain compliant with regulations, and communicate changes to staff, regions, and producers.

• Oversee licensing team’s review of appointment forms submitted by agencies/agents/individuals to ensure forms are complete and in good order.

• Oversee review of any issues flagged on background investigation results.

• Oversee license verification and processing of appropriate appointments needed for licensing confirmation review/approval prior to any policy issuance or commission payment in order to ensure compliance with all state-specific requirements.

• Communicate licensing requirements clearly to the region/producer, and provide guidance to meet those requirements, as needed.

• Address regional and producer questions and concerns respectfully, and seek solutions to accommodate without compromising compliance with state requirements.

• Proactively seek out and communicate with key regional personnel to address foreseeable licensing issues in order to prevent licensing delays with policy issuance.

• Determine how to meet customer and employee needs, and identify resources to do so.

• Maintain licensing records and preserve the confidentiality of personal information to the extent reasonably possible in fulfilling job duties.

• Review agency name changes and provide the requested information to Contact Management.

• Review all In-Force policy changes to Agent of Record and/or Commission Payee to determine whether compliance with state requirements is impacted.

• Oversee Licensing’s review of all mid-year BOR changes for policies.

• Act as Administrator and SME for TMHCC’s Intuitive Producer Administration platform (IPA) and as a member of the IPA Center of Excellence team (CoE), addressing updates to the platforms.

• Review, reconcile/pay state appointment renewal invoices.

• Pay licensing invoices via company eCheck or credit card.

• Approve all Esker payments for the Compliance department.

• Quarterly LAS Security Reviews.

• Maintain, process, and renew state licenses/appointments for TMHCC executives.

What We Offer

• Competitive salary and comprehensive benefit package

• Strong learning culture with ongoing development opportunities

• Opportunities for growth and career advancement

• Comprehensive medical, vision, and dental coverage, with eligibility beginning on your first day of employment

• Basic life and disability insurance

• 401(k) plan with 6% company match

• 20 days of PTO, two floating holidays, approximately 11 paid holidays, and volunteer time off

• Paid parental leave

• Access to our award-winning wellness program, including mental health services, fitness network membership, and a complimentary Headspace subscription

• Student loan matching program

• Employee discount program

• An opportunity to do meaningful work and love what you do

Equal Opportunity Employer

TMHCC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.

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