Consultant Customer Success

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Team Overview

You will be part of the consulting team in Spain, owning day-to-day client relationships and playing a key role in onboarding new customers.
Working closely with sales, product, and operations, your mission is to ensure clients fully understand and extract value from our solutions, while consistently capturing their feedback to shape future improvements.
You act as the voice of the customer internally and the face of the company externally, translating client needs into actionable insights that drive adoption, satisfaction, and growth. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview And Core Responsibilities

Day to Day You’ll Be:

Client Success & Value Realization

• Partner with clients to define success outcomes and ensure adoption of TransUnion solutions

• Monitor client performance and proactively identify opportunities to improve ROI and business impact

• Act as a trusted advisor, translating client challenges into practical solution improvements

Adoption & Growth

• Drive solution adoption and usage expansion across client organizations

• Identify upsell/cross-sell opportunities in collaboration with sales teams

• Support renewal strategies by demonstrating ongoing value and impact

Customer Engagement

• Deliver clear, compelling client presentations and business reviews

• Build relationships across different levels of client organizations

• Facilitate workshops and working sessions to solve client challenges

Internal Collaboration

• Provide structured client feedback to product and strategy teams

• Collaborate with sales to strengthen early-stage positioning using real customer insights

• Align with delivery and operations teams to improve client experience

Market & Insight Contribution

• Stay up to date on fraud trends, customer needs, and competitor activity

• Contribute to best practices, playbooks, and customer success frameworks

Required Knowledge And Experiences

Essential Skills & Experience

• Bachelor’s degree or equivalent experience

• 3–6 years of experience in customer success, consulting, fraud, or analytics roles

• Solid understanding of fraud prevention, identity, or risk solutions

• Ability to translate technical capabilities into business outcomes

• Strong communication and storytelling skills

• Experience working with cross-functional teams

• Customer-centric mindset with strong problem-solving skills

TransUnion Overview:

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

 

Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.

TransUnion Job Title

Consultant, Product Management