Customer Service Representative

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

­­­­­­Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for a Customer Service Representative to join our ever evolving Operations team and help shape the future of global commerce.

In Greece, we conduct business through EDPS, which is one of the leading FINTECH companies in the country, specializing in Payments Processing and Advanced Payment Solutions. Our goal is to be the go-to solution for large retailers across all sectors and offer cutting edge technology to accept and process electronic payments on both physical location (POS) and eCommerce environments.

What you’ll own

• Provide telephone support to merchants for issues such as transaction checks and clearances, terminal functionalities and more.

• Merchants customer service.

• Advising merchants to send requests regarding transaction correction or settlement issues.

• Monitoring and implementing emails addressed to the team.

• Redirect phone call to the relevant sales unit for upcoming merchant collaboration with POS or eCommerce.

• Propose changes to the processes in which the team is involved in order to optimize operations and increase efficiency, and seek new solutions to cases observed in the team that require improvement.

• Complaints Management.

• Perform other tasks assigned by the supervisors.

The duties listed are indicative and not restrictive.

What you’ll bring

• Minimum secondary education. A university degree is desirable.

• At least one (1) year experience in customer service. Experience in the Fintech/payments industry would be desirable

• Good computer skills, especially software: MS Word, MS Excel, Outlook

• Fluency in Greek and English: Excellent written and spoken skills in both languages

• Ability to work within a team

• Highly organized with a strong sense of urgency and ability to multi-task

• Customer-oriented mentality with a focus on results

• Additional knowledge of the card acceptance terminals (EFT/POS), telecommunications & networks industry will be considered positively

It’s a bonus if you have

• Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.

• Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.

• Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.

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Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpayments.com.