Real Time Analyst
sutherland
Full time
Real Time Analyst
tsys· Global Payments Process Centre Inc.
About this role
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Ready to take your career global?
Make your mark at one of the biggest names in payments. We’re looking for a Real Time Analyst to join our ever evolving Workforce Management team and help shape the future of global commerce.
What you’ll own
Monitor real-time operations, including agent performance, queues, and service levels across all channels
Ensure schedule adherence and manage exceptions, escalating issues as needed
Respond quickly to operational disruptions (e.g., system issues, volume spikes, staffing gaps)
Optimize staffing and resources through real-time adjustments and shrinkage management
Provide timely reporting, insights, and updates to stakeholders on performance and actions taken
What you’ll bring
At least 1 year of experience as a Real-Time Analyst in a contact center/BPO environment
Advanced Excel skills for data analysis and reporting
Strong analytical ability to interpret data and create actionable workforce plans
Excellent attention to detail, communication skills, and understanding of key call center metrics in fast-paced environments
It’s a bonus if you have
Proficiency in WFM tools (e.g., Genesys, Verint, NICE, AWS, Talkdesk)
A solid understanding of call center metrics (e.g. Service Level, AHT, Occupancy, Adherence, Shrinkage)
A degree in Business, Finance, Mathematics, Economics, or any related quantitative field
About the team
Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
What makes a Globalpayer?
Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.
Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpayments.com.
Frequently Asked Questions
Is the salary disclosed for the Real Time Analyst position at tsys?
The salary for this Real Time Analyst role at tsys is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Real Time Analyst position at tsys located?
This Real Time Analyst role at tsys is based in QUEZON CITY, , PHILIPPINES. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Real Time Analyst role at tsys full-time or part-time?
This is listed as a Full time position. It is posted as a Real Time Analyst role in the Global Payments Process Centre Inc. department at tsys.
Which team or department does the Real Time Analyst at tsys belong to?
This Real Time Analyst position is part of the Global Payments Process Centre Inc. department at tsys. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Real Time Analyst position at tsys?
Click the "Apply Now" button on this page. You will be redirected to tsys's official application portal hosted on workday where you can submit your application directly.
Real Time Analyst
tsys
You'll be redirected to tsys's official application page on Workday.