Performance Account Director

About Us  

Iris is a global integrated agency driven by one simple philosophy: Participate or Perish. We create ideas that earn attention and inspire people to interact with brands in meaningful ways. Working with some of the world’s most ambitious brands, we combine strategy, creativity, technology, and media to deliver impactful campaigns. 

Overview

We’re looking for a Performance Account Director to play a pivotal role across key client relationships, shaping multi-channel acquisition strategies for a portfolio of global brands. 

We’re looking for someone with deep tactical expertise who can operate at a strategic level, with the commercial acumen and gravitas to act as a trusted partner to senior client stakeholders. You should be comfortable being hands-on when needed, while also able to step back and drive the bigger picture to elevate both client and team performance. 

You’ll lead full-funnel paid media scopes across B2C and B2B clients, owning top-line strategy, overseeing delivery, and driving account growth.

Responsibilities 

Operational Excellence 

• Oversee delivery across accounts, ensuring timelines, priorities, and quality standards are met.  

• Lead multi-channel media planning and support execution across paid channels.  

• Guide and support the team in developing and activating data-led plans grounded in best practice.  

• Oversee analysis and reporting, ensuring insights are translated into clear, compelling narratives.  

• Maintain regular client communication (weekly calls, monthly check-ins, QBRs) 

• Improve processes and workflows to drive efficiency and impact.  

• Maintain visibility with senior leadership on performance, risks, and opportunities.  
  

Strategic & Client Leadership 

• Own the strategic direction of accounts, aligning activity to broader business objectives.  

• Build and nurture strong client relationships, acting as a trusted strategic advisor.  

• Confidently challenge client thinking and guide decision-making.  

• Translate complex data into actionable insights and strategic recommendations 

• Identify risks and growth opportunities, partnering with Business Lead to act on them.  

Account Growth & Commercial Ownership 

• Own account commercial health, including scopes of work, forecasting, and resource utilisation.  

• Identify and drive growth opportunities across paid media and wider agency capabilities.  

• Ensure accounts are efficient, scalable, and profitable in collaboration with internal stakeholders. 

• Contribute to new business and pitches with performance expertise.  

Team Leadership & Development 

• Lead and mentor junior team members, fostering a high-performance, collaborative environment.  

• Ensure high-quality delivery aligned to strategy, stepping in to support with tactical activation where needed.  

• Line-manage at least one report, supporting development through coaching and feedback.  

• Contribute to team capability through new ideas, channels, technologies, and AI/automation. 

Market & Industry Leadership 

• Bring a clear point of view on digital trends and performance marketing evolution.  

• Apply this perspective to strengthen strategy and add value to client partnerships.  

Required Skills

• Proven experience in a senior client leadership role within a performance marketing or digital agency.  

• Deep paid media expertise, with the ability to balance hands-on execution and strategic oversight.  

• Highly data-literate, with the ability to turn analysis into insight-led strategy and storytelling, translated into highly compelling presentations.  

• Strong communication and influencing skills, with credibility at senior stakeholder level. 

• Demonstrated ability to own and grow client relationships with minimal supervision.  

• Commercial acumen, including scope management and resource utilisation.  

• Strategic mindset, connecting channel performance to wider business outcomes.  

• Strong understanding of the full customer acquisition ecosystem (SEO, CRO, analytics, etc.).  

• Experience managing and developing at least one direct report.  

• Proactive, solutions-oriented approach to problem solving.  

• Comfortable operating autonomously across multiple clients and priorities. 

Equal Opportunities 
Iris is an advocate for equal opportunity in the workplace. We are committed to ensuring equal opportunities regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability and gender identity. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.