Support Consultant
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Full time
Support Consultant
veradigm· LE9220 Veradigm India Private Limited - Pune
About this role
We are seeking passionate and driven individuals to join our team as Support Consultant. In this role, you will be the first line of support for our customers, providing expert assistance over the phone while making a difference in their experience with our products. If you enjoy solving problems, working in a fast-paced environment, and being part of a team that values collaboration, this is the opportunity for you!
Mandatory Skills
Excellent verbal and written communication
Troubleshooting experience
Required Experience: 1-3 years.
Working Arrangements: 24x7 rotational shift
Skills
Good analytical and problem-solving skills.
Strong team player – collaborates well with others in multiple time zones; ability to share knowledge with team members.
Excellent organizational, communication, interpersonal, and time-management skills with the ability to multi-task and prioritize own work.
Job Responsibilities:
Interact with customers via Live Calls, Email, Chat to help troubleshoot and resolve complex product problems or issues.
Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements
Track and document inbound support requests and ensure proper notation of customer problems or issues.
Document problems and solutions to train lower-level support on how to properly address customer or product problems.
Communicate with product management department to improve on current design or to identify possible problems with design.
Stay abreast of current technology in products, design changes, and new products offered.
Provide day to say support via internal support ticket system tool. Candidate will be responsible for understating and fulfilling requirement based on SLA and priority of tickets.
Open to work in 24x7 rotational shifts.
Preference
Healthcare knowledge and experience
International Helpdesk or Call center experience
Qualifications:
Educational Background: Graduates with a B.com, BCA, BSc, BA (with a strong interest in computers), or related fields are encouraged to apply.
Tech & Troubleshooting Skills: A basic understanding of technical concepts and troubleshooting abilities will help you succeed in this role.
Why Work at Veradigm?
Impact: Every day, you’ll contribute to improving healthcare solutions that matter.
Growth: Opportunities for career advancement and skill development.
Culture: Join a team that values collaboration, transparency, and continuous learning.
Benefits
Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work. Through our generous benefits package with an emphasis on work/life balance, we give our employees the opportunity to allow their careers to flourish.
Quarterly Company-Wide Recharge Days
Peer-based incentive “Cheer” awards
Tuition Reimbursement Program
To know more about the benefits and culture at Veradigm, please visit the links mentioned below: -
https://veradigm.com/about-veradigm/careers/benefits/
https://veradigm.com/about-veradigm/careers/culture/
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Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.
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Frequently Asked Questions
Is the salary disclosed for the Support Consultant position at veradigm?
The salary for this Support Consultant role at veradigm is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Support Consultant position at veradigm located?
This Support Consultant role at veradigm is based in Pune, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Support Consultant role at veradigm full-time or part-time?
This is listed as a Full time position. It is posted as a Support Consultant role in the LE9220 Veradigm India Private Limited - Pune department at veradigm.
Which team or department does the Support Consultant at veradigm belong to?
This Support Consultant position is part of the LE9220 Veradigm India Private Limited - Pune department at veradigm. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Support Consultant position at veradigm?
Click the "Apply Now" button on this page. You will be redirected to veradigm's official application portal hosted on workday where you can submit your application directly.
Support Consultant
veradigm
You'll be redirected to veradigm's official application page on Workday.